simontemplar opened this issue on Apr 01, 2005 ยท 7 posts
simontemplar posted Fri, 01 April 2005 at 9:04 AM
I tried today to download a purchase I just made and to redownload another I had made before, and one of them failed... but now these 2 products appear in my purchase history without the download button! Is that normal?
ziggie posted Fri, 01 April 2005 at 9:08 AM
You are allowed 3 download attempts only... then you get the blank button. Just contact Rendo and they will rest it for you.
"You don't have to be mad to use Poser... but it helps"
KarenJ posted Fri, 01 April 2005 at 9:26 AM
Attached Link: http://www.renderosity.com/messages.ez?ForumID=12374
The Customer Support Forum (link attached) will probably get you the quickest answer, or IM or mail store@renderosity.com"you are terrifying
and strange and beautiful
something not everyone knows how to love." - Warsan
Shire
Acadia posted Fri, 01 April 2005 at 9:30 AM
If they will reset it for you, why do they bother limiting it to begin with? Seems like limiting the downloads and then having the customer request a reset and the staff resetting it, is a make work project for everyone all around. I've had the same problem where I know I've downloaded the file but due to browser issues or some mystical twilight zone phenomena, the file is no where to be found. I've got a few files sitting in my purchase history that don't have download buttons next to them now because of that.
"It is good to see ourselves as
others see us. Try as we may, we are never
able to know ourselves fully as we
are, especially the evil side of us.
This we can do only if we are not
angry with our critics but will take in good
heart whatever they might have to
say." - Ghandi
ziggie posted Fri, 01 April 2005 at 9:34 AM
I guess the reason is... that if the downloads are available permanently... they could be open to abuse... multiple downloads by multiple people. 3 downloads or attempted downloads seems a reasonable limit for/by the original purchaser.. and seems to be standard practise at most stores.
"You don't have to be mad to use Poser... but it helps"
Drew2003 posted Fri, 01 April 2005 at 1:09 PM
The store has to pay for bandwidth used in supplying these files. By limiting downloads, they encourage you to back up your own files on your own media. If there were unlimited downloads, people might be tempted to consider the store as their backup (free web-based storage) and do repeated downloads unnecessarily. - Drew
Acadia posted Fri, 01 April 2005 at 4:13 PM
That makes sense :)
"It is good to see ourselves as
others see us. Try as we may, we are never
able to know ourselves fully as we
are, especially the evil side of us.
This we can do only if we are not
angry with our critics but will take in good
heart whatever they might have to
say." - Ghandi