e-frontier/CuriousLabs, I know they are busy over there but starting nearly a month ago I have sent 3 e-mails, made two international calls (one "its not my department" and one "please leave a message") and sent an IM here which was recorded as recieved. I pre-ordered Poser 6 / Winter Queen / Shade 7LE package. The Shade serial number was not in that shipment, not on the disc envelope, not on the packing slip, not on the digital reciept or shipping documents. I have searched my emails and they did not send me a serial number that ever reached me. I feel that it is right that I be able to use my Shade disc but how long is reasonable to wait for even a recognition of my quiries? Has anyone else had these difficulties in obtaining thier Shade serial numbers? Can anyone advise me on what to do to get my serial number? I am sorry to bring this up in the forum but I am loosing patience.