Attached Link: http://www.e-frontier.com/article/articleview/1136/1/516?sbss=516

Hi all, Is anyone else having trouble lately with eF not responding in a timely manner to EMails ? I waited at least a week for a response, and then when nothing was forthcoming I sent a follow-up and am still waiting. Not a squeak. An automated acknowledgement at the very least would have been appreciated. In my case, all I am trying to do is retrieve a S/N for Shade 7 LE (which I have not been able to find anywhere e.g. in the documentation that came with P6, or in my EMails). It seems like I have lost it. I noticed that on this forum, people have been able to do this in the past when they have lost their S/N. I clicked the link where it says "Have you lost your serial number for an e frontier product?" (via the attached link). I then filled out the contact form, so I have done all of the right things. How do I know its even getting through to them ? Or is it a case of "who do you have to **** around here to get any service?" .... ???? regards, Andrew