Gog opened this issue on Nov 02, 2005 ยท 4 posts
Gog posted Wed, 02 November 2005 at 4:28 AM
Ok, I have Poser 3 that I mainly use just as a source of meshes for Max, Bryce etc.
Thought I would take part in the amnesty and upgrade to version 6.
Goes to website, enters serial number (several times) returned as invalid. Phoned the helpdesk - sorry we can't do anything we'll contact eFrontier who will contact you monday, I received a confirmation eMail from the helpdesk within minutes saying that the call had been logged and passed to eFrontier.
Monday comes and goes, so does tuesday, no phone calls, no eMails therefore no upgrade :(
Are eFrontier generally this bad on customer service or did I just choose a bad moment. Most companies are very eager and quick when it comes to the chance of a sale.
I've had turn around on questions and upgrade problems in minutes to a max of a couple of hours in amost every other 3d product I've bought (including DAZ, Discreet, and Alias, XSI and Maxon have both been great on pre-sales just where I'm thinking of switching from Max to something a little easier on my pocket)
Message edited on: 11/02/2005 04:31
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Toolset: Blender, GIMP, Indigo Render, LuxRender, TopMod, Knotplot, Ivy Gen, Plant Studio.
Francemi posted Wed, 02 November 2005 at 5:43 AM
On a scale of 10, I'd give EF about 3. My experience with them has not been great either. I had to wait many days and post many messages here before my problem was solved. This is sad because Poser 6 is great.
France, Proud Owner of
KCTC Freebies
mathman posted Wed, 02 November 2005 at 6:46 AM
Likewise, they were very slow to respond.
Janl posted Thu, 03 November 2005 at 9:57 PM
I had a problem a few months back and I'm still waiting for a response from them. It's been so long I've even forgotten was my problem was! lol