Rainfeather opened this issue on Nov 27, 2005 ยท 8 posts
Rainfeather posted Sun, 27 November 2005 at 12:11 AM
Just about a few minutes ago, I purchased The Shag Hair for V3. I went through the usual procedure when ordering on line (credit card details, address, yadda, yadda, yadda...)and the whole transaction went without a snag but when i clicked the link that went with my "you may download your current purchase through your link button this is what it said: Item - Shag Hair Artist - gold tassel, swam Amount - $ 8.00 Purchased - 11/26/05 Shipped - N/A Download? - (This was blank) Product Review - Leave Product Review Now, where does a newbie find out what happened to the "download" link that's supposed to go with the purchased product?
elzoejam posted Sun, 27 November 2005 at 12:58 AM
I'm not a mod, but in the email you get sent after your purchase it tells you what to do, is this your first purchase? You need to send them additional info for your first purchase, after that everything is immediate :-)
Debbie M. posted Sun, 27 November 2005 at 2:12 AM
Hi, As part of our verification process, we ask that you send us the toll free phone number or security number off the back of your credit card along with your Renderosity username. When we have this information, we'll be happy to activate your purchase. All future credit and/or debit card purchases will be available for immediate download. This information should be sent to store@renderosity.com This step is done to protect you, the merchant, and Renderosity from stolen credit cards or fraudulent PayPal accounts from being used to purchase items on this site. We appreciate your patience during this one time only process. Thanks! Debbie M. Renderosity MarketPlace Admin
Debbie M.
Rainfeather posted Sun, 27 November 2005 at 7:58 AM
Requested info sent
Rainfeather posted Sun, 27 November 2005 at 8:01 AM
Elzoejam, yes indeed...this is my very first purchase among the many I will be making. I think I might need a second job.
Debbie M. posted Sun, 27 November 2005 at 9:47 AM
Hi Rainfeather, Thank you for shopping at the Renderosity MarketPlace. I have replied to your email, and look forward to serving you again in the near future :) Have a great day! Deb
Debbie M.
Rainfeather posted Sun, 27 November 2005 at 1:22 PM
Thank you very much for the prompt reply, Deb...I appreciate it a lot. Download's been successful.
Debbie M. posted Sun, 27 November 2005 at 4:41 PM
Thats wonderful :) and you're very welcome! Deb
Debbie M.