The following is a copy of the email I sent to: support@digitalcarversguild.com Hello I'm used to getting serial numbers sent to my e-mail; after a purchase, almost instantly. How long will this take? Toon Pro order number: RE... thanx, Edward ... since I have yet to receive a response, I am sending it again; here, as per instruction. I also send a e-mail to the list e-addy's at 3Dextract.