Hello! I'm a merchant minsk. Recently, I have had a clash with Renderosity administration because of customer support. I sell a software Motion Corrector and send my customers a serial number for it. Send a serial, after they email me. And my last customer also asked me for a serial by email. I sent it as usual. I always ask my customers to reply me by email when they get a serial number. From this customer I didn't get a reply, but in 3 weeks I got complaints from him which emailed me by Renderosity admin, Debbie. Then, I began to talk to Debbie that my customer hadn't got a serial from me yet and that I couldn't support my customers. I tried to talk to this customer either by email and Renderosity Instant Messaging. NO REPLIES from him. He only wants to talk to me with help of Renderosity admins. As a result, I got a fine from Renderosity - subtract from my account for bad support and holding of my product from selling at Renderosity. But my customer get the software, the serial number and the refund from Renderosity. It was no cost for him. Now, all is OK. But I was warned that my store could be closed if Renderosity administration get complaints about lack of support. To avoid such cases, I think Renderosity administration should control this customer email support via a site of Renderosity - emails between merchants and buyers could be gone via site, not via our personal emails. Merchants at Renderosity must not to be so vulnerable. Thank you for attention! minsk.

You are right. I am not a merchant, not even an artist yet, I am simply a customer, but I can see your point. Customers must be protected against bad merchants (I am thinking about a law that could punish merchants who never create products for male characters and only do V3 and V3 and V3 and V3...;-)), but in the same way merchants should be protected against bad customers.

Sometimes we pay 10 bucks for something and we think we can own the World and 24h support from merchant. Reason and wise is not always on customer or merchant, a balance must be found. There exist both customers who only look for trouble and merchants who don't even answer mails.

Hope your case serves for administration here to equally try to care both customers and merchants.

josema8, thank you for understanding 8) At last, here at Renderosity, the individuals are selling, but not the companies with support departments. I try to support and help my customers as I can, and don't want to have extra troubles. Work of email servers is also not perfect.