Forum: MarketPlace Customers


Subject: Double charge for download (order 111039470)

twajjo opened this issue on Apr 19, 2006 · 4 posts


twajjo posted Wed, 19 April 2006 at 7:55 PM

I was charged twice for something (I may have slipped on the pay button).

 

Here are the salient portions of the bill from the order page.  The order number is off by one from the one that has the actual items to download (111039470), but has nothing on it.  Is there any way I can get credit for this or be refunded the amount?

 

My user name is twajjo at Renderosity, and you should have my contact information if you need to confirm this…

 

Thanks,

Jeff Osborn

 

Order Summary  [Print Friendly]

Order#: 111039469
Date: 2006-04-19
Status: Paid,Unshipped

Shipping Address:
Jeffrey J Osborn
1494 Dexter Street
Broomfield, CO 80020 USA
303-465-2849

** Ship Method:**

** Payment Method:**

 

VISA 47** **** **** 4100 $18.24

 

** Date**

** Items Ordered:**

** Qty:**

** Price:**

 

Item(s) Subtotal:

$18.24

Shipping & Handling:

$0.00

Taxes:

$0.00

Coupon:

$0

Total:

$18.24

 


StaceyG posted Wed, 19 April 2006 at 8:24 PM

Hi,

 

I have credited back your credit card for the duplicate charge (order 111039469) in the amount of $18.24. I will get with the programmers on cancelling out that order with nothing in it from your account history.

 

 

Thanks


twajjo posted Wed, 19 April 2006 at 8:43 PM

Thank you.

Man, that was fast!!!

You guys have a great site and great service.


StaceyG posted Wed, 19 April 2006 at 9:14 PM

Thank you so much:) We aim to please!!!