Forum: MarketPlace Customers


Subject: Coupons not honoured

Morgano opened this issue on May 22, 2006 · 4 posts


Morgano posted Mon, 22 May 2006 at 7:04 PM

  For the second time now, I have had a valid coupon rejected in the marketplace.   The coupon expires at midnight, CST.   I copied the number from the e-mail and pasted it into the relevant field at the checkout.   It was only when I finalised the purchase that I was told that the coupon was invalid, or expired (neither true).   When I tried to re-run the operation, I found that the items I was trying to buy were already in my list of purchases;  the purchase engine had disregarded my coupon, but validated everything else.   In other words, regardless of the coupon to which I was supposed to be entitled, I had paid the full price for the things I had bought.


Debbie M. posted Mon, 22 May 2006 at 8:09 PM

Hi Morgano,

Did you hit the "Apply" button after entering the coupon code, before completing the checkout process?

Debbie M.


Morgano posted Tue, 23 May 2006 at 6:45 PM

Thanks for replying.   I am not certain about the "Apply" button, but I think that I must have used it, because the checkout process did detect the coupon and explicitly (and invalidly) reject it.  


Debbie M. posted Wed, 24 May 2006 at 10:04 AM

I'm going to email you shortly :)

Debbie M.