badgerorg opened this issue on May 24, 2006 · 6 posts
badgerorg posted Wed, 24 May 2006 at 10:28 PM
I placed an order (111054420) at 5:20 PM Eastern Standard Time. I payed for it by debit card, so the money was immediately deducted from my bank account. During the checkout process I didn't see any notification that I wouldn't be able to download the product I paid for immediately. After seeing the (Download Pending), for six hours, I decided to start looking around for the policies of the Renderosity Web site.
After looking for 15 minutes I still had not found any formal statement about the delay of downloading your purchases. In this forums section, I've found comments referring to a 24 hour time frame.
The thought that I wouldn't be able to download my purchases immediately never crossed my mind. Every other commercial, shareware, or digital product I've bought for the past five years, I've been able to download immediately. I'm not saying that I wouldn't have bought the item, but I feel that it should have been made VERY apparent that there is a delay.
I expect that somewhere in normal or small print there is a statement about the policy. My only issue is that it should have been made so apparent that you couldn't miss it.
So now that I've vented, I'll go back to waiting for my purchase to be made downloadable.