It is my first time shopping at their store and I used PayPal. It's been around 4 hours since I purchased the item and still haven't gotten an email with the download link. I've checked my PayPal account and the status says complete. I've sent email and message from the contact area of their site but still no response. I would ask this on their forum but it doesn't seem to be up at this time. So, I'm just wondering about the average time it takes to receive email from them?