kattieblu opened this issue on May 10, 2007 · 24 posts
kattieblu posted Thu, 10 May 2007 at 11:28 PM
I am on dial up and using a download manager, I successfully downloaded 3 out of 4 items, the 4th went wrong somehow and I have no content for 2 zip files. I think the problem could have arisen by the download mgr confusing 2 zips, is it possible for them to be on separate lines?
Order number 111209495
I'm not sure if you reset the whole order or just the 2 zips in one item.
Item number 34141 zip
Item number 34142 zip
I would really appreciate if you could help me out please, thanks, kattieblu
GinaH posted Fri, 11 May 2007 at 9:07 AM
Hello,
I have reset this whole order, 111209495.
If you run in to any more problems let me know.
Thanks
Gina Harris
MarketPlace Admin
kattieblu posted Sat, 12 May 2007 at 4:47 AM
Thank you Gina, I'm on my way there now and will let you know if I have any problems.
Thanks again, Jennie
GinaH posted Mon, 14 May 2007 at 9:42 AM
Your welcome
Gina Harris
MarketPlace Admin
kattieblu posted Tue, 15 May 2007 at 6:08 AM
Hi Gina, just to let you know I've just downloaded all my orders now, I don't know what happened before but I am a happy lady now, thank you again, kind regards, Jennie
GinaH posted Tue, 15 May 2007 at 9:05 AM
Great!
Have a wonderful day
: )
Gina Harris
MarketPlace Admin
kattieblu posted Thu, 17 May 2007 at 2:42 AM
Hello again Gina,
I'm sorry to be a pain but would you please reset my order number 111210259 - it is a 2 item order but one of the items did not download correctly, says download corrupt, and file is empty, so pretty please may I have access again? kind regards, Jennie
GinaH posted Thu, 17 May 2007 at 8:42 AM
No problem,
I have reset that order now.
Thanks
Gina Harris
MarketPlace Admin
kattieblu posted Fri, 18 May 2007 at 5:27 AM
Thank you Gina, I will try it again shortly, regards, Jennie
GinaH posted Fri, 18 May 2007 at 8:52 AM
No problem : D
Gina Harris
MarketPlace Admin
kattieblu posted Fri, 18 May 2007 at 11:38 PM
I'm so sorry, but I am having trouble with one of the items in this same order, I think I will have to do it at night when it's not so busy, would you mind resetting order number 111210259 again for me please, I have one of the items in that order but not the other, it is a biggish file so that's where my trouble is.
Thank you muchly, kind regards, Jennie.
ClintH posted Sat, 19 May 2007 at 12:00 AM
Hi Jennie, Your download has been reset.
Let me know if you continue to have problems.
Clint Hawkins
MarketPlace Manager/Copyright Agent
All my life I've been over the top ... I don't know what I'm doing
... All I know is I don't wana stop!
(Zakk Wylde (2007))
kattieblu posted Sat, 19 May 2007 at 1:18 AM
Thanks Clint - downloading now and crossing my fingers it goes through. I've given my download manager the flick and doing it the normal way.
Now I am getting embarrassed but would you mind resetting my order number 111212467, also a 2 item order, I have one successfully downloaded but not the other, my download mgr says item 100% downloaded but when I go to extract there are no files, so I'm getting rid of the download mgr, its a pain.
I will let you know if I have any further problems.
kind regards, Jennie
ClintH posted Sat, 19 May 2007 at 10:04 AM
Hi Jennie, No problem at all. This order has been reset as well.
Clint Hawkins
MarketPlace Manager/Copyright Agent
All my life I've been over the top ... I don't know what I'm doing
... All I know is I don't wana stop!
(Zakk Wylde (2007))
kattieblu posted Sun, 20 May 2007 at 10:04 AM
Thanks Clint and I am now happy to say I've successfully downloaded all my current orders, thank you for resetting them for me.
Kind regards, Jennie
kattieblu posted Sat, 30 June 2007 at 1:33 AM
Oh dear, problems on my next order. Would you please reset my order number 111222637 please, I've downloaded most but one had "no files to extract" when I went to open it :-(.
Thank you in advance, Jennie
ClintH posted Sat, 30 June 2007 at 9:08 AM
Hi Jennie, Your downloads have been reset.
Let me know if you continue to have problems.
Clint Hawkins
MarketPlace Manager/Copyright Agent
All my life I've been over the top ... I don't know what I'm doing
... All I know is I don't wana stop!
(Zakk Wylde (2007))
kattieblu posted Thu, 05 July 2007 at 3:25 AM
Thanks Clint, all done for this order...phew
regards, Jennie
kattieblu posted Sat, 07 July 2007 at 3:23 AM
Another order, another corrupted download file, sigh. I am so sorry but would you please reset my order number 111236112 please, I have half successfully downloaded but need to redo the other, thanks in advance, Jennie
ClintH posted Sat, 07 July 2007 at 10:02 AM
Hi Jennie, Your order hsa been reset.
Please let me know if you continue to have problems.
Clint Hawkins
MarketPlace Manager/Copyright Agent
All my life I've been over the top ... I don't know what I'm doing
... All I know is I don't wana stop!
(Zakk Wylde (2007))
choover3 posted Mon, 09 July 2007 at 12:59 AM
Network problems resolved. Would you please reset #111238145 for download.
Thanks,
choover3
ClintH posted Mon, 09 July 2007 at 9:54 AM
Hi choover3, Your download has been reset.
Let me know if you continue to experience problems.
Clint Hawkins
MarketPlace Manager/Copyright Agent
All my life I've been over the top ... I don't know what I'm doing
... All I know is I don't wana stop!
(Zakk Wylde (2007))
kattieblu posted Tue, 10 July 2007 at 1:03 AM
Yes I had a problem again with an item on this order. I am so sorry but would you please reset my order number 111236112 please, I think I chose a bad slow internet day to try and download today :-( ...... so disappointing.
Thanks so much, Jennie
GinaH posted Tue, 10 July 2007 at 9:52 AM
Hello,
I have reset that order as requested.
Thanks
Gina Harris
MarketPlace Admin