NemainRavenwood opened this issue on Jun 01, 2007 · 8 posts
NemainRavenwood posted Fri, 01 June 2007 at 12:23 PM
Hello,
I have the following problem, I wanted to pay order 111221242 via Paypal, but
they only want creditcards at the moment.
So I decided to pay via CC directly in the store, I entered my CC information and ordered 111221246.ThenI received my order confirmation and payment confirmation about $0 !I'm sure, when I made my order the original price was showing up.
So, what's happening now? Will my CC be charged?
Nadine
GinaH posted Fri, 01 June 2007 at 1:30 PM
I need to cancel both of these orders due to them conflicting and not allowing order 111221246 to go through, b/c the system thinks you already have these items with order 111221242.
I have deleted those orders and you can now try to repurchase it with your credit card and you shouldn't have any further problems, if you do, please let me know.
Thanks
Gina Harris
MarketPlace Admin
NemainRavenwood posted Fri, 01 June 2007 at 3:26 PM
Ok, but my credit card won't be charged?
Thanks,
Nadine
StaceyG posted Fri, 01 June 2007 at 3:31 PM
It wasn't charged on the 111221246 order as the system had it down as a 0.00 order because you already had that pending paypal order so it saw it as you trying to purchase items you had already purchased and the system is set up to not allow that. This is why Gina had to cancel both orders that were pending payment so that you could replace the order and it would be successful:)
NemainRavenwood posted Fri, 01 June 2007 at 3:33 PM
Ah ok :-)
Merci beaucoup!
Nadine
StaceyG posted Fri, 01 June 2007 at 3:36 PM
You're welcome:)
GinaH posted Fri, 01 June 2007 at 3:42 PM
Thanks Stacey, you explained that much better than I did. : )
Gina Harris
MarketPlace Admin
StaceyG posted Fri, 01 June 2007 at 3:51 PM
No problem:) It comes with experience so don't worry, in no time it will be second nature to you!!