Forum: MarketPlace Customers

Subject: elf dance enchanted hair and hoop wreath

rbowen opened this issue on Aug 23, 2007 · 7 posts

rbowen posted Thu, 23 August 2007 at 1:03 PM

Please help!

I recently purchased Elf Dance- Enchanted for A3 by Goldtassel. It is a good product, except for the wreath for hair and hoop- both props. When I load them, only the flower portion loads- the leaves do not load.

GinaH posted Thu, 23 August 2007 at 1:28 PM

Hello

What's the order number for that product?

Thanks

Gina Harris
MarketPlace Admin

rbowen posted Thu, 23 August 2007 at 1:33 PM

Thanks for your quick response!

The order number is 111234588

GinaH posted Thu, 23 August 2007 at 1:48 PM

Hello,

I have reset this order, see if that helps. If you continue to have problems, please let me know.

Thanks

Gina Harris
MarketPlace Admin

rbowen posted Thu, 23 August 2007 at 4:27 PM

Hello,

Thanks for the reset. I downloaded and extracted and still do not have the leaves and the butterflies of the wreath- I have only the sparkles.

GinaH posted Fri, 24 August 2007 at 9:27 AM

Hello,

You will need to contact the vendor of that product for support. To contact the vendor you can use sitemail or the 'contact' link next to their name on the product page. Please allow them 2-3 business days to respond. If you have not heard from them in that time frame, please let me know so that I can contact them on your behalf.

Thanks

Gina Harris
MarketPlace Admin

rbowen posted Fri, 24 August 2007 at 10:16 AM

Thank you for your help. I will contact the vendor.