misthemes opened this issue on Sep 01, 2007 · 7 posts
misthemes posted Sat, 01 September 2007 at 9:05 AM
Hi,
I placed an order ( #111267813) but my Internet ligne was cut during the payment with PayPal.
Now my order is unpaid and download pending.
I would want to pay but I have not any link for do it now.
I would know if I must cheach again all products for replace it in my card or if you can do somthing for me. Can you recharge my cart with all items of my order ?
(Sorry for my bad English)
Thank you
Acadia posted Sat, 01 September 2007 at 10:16 AM
Are you sure it's unpaid? Payment might have snuck through just prior to internet disconnect. Better check so you don't even up getting double billed for the same order.
Also, is this your first purchase in the market place? If so you have to wait for one of the Admins to verify you. It's policy for any first purchase be it paypal or credit card. They just have to make sure that you are a real person. After that any other purchases you make give you download links right away.
Someone is on call for the MP on the weekends, so someone should be in to look at this thread sometime today. Unforatunately because it's not only a weekend, but a long weekend, responses aren't as fast as they are during the day Monday to Friday.
"It is good to see ourselves as
others see us. Try as we may, we are never
able to know ourselves fully as we
are, especially the evil side of us.
This we can do only if we are not
angry with our critics but will take in good
heart whatever they might have to
say." - Ghandi
misthemes posted Sat, 01 September 2007 at 10:50 AM
Thank you for your answer Acadia.
It is not my first oder, I made over 50 orders and I usualy I give my download links right away purchass.
I am sure that is not paid because I had not any EMail about PayPal for my payment.
I live in France and I did not know it is a long week end for you. So what can I do ?
If I stand by any answer perhaps the items on sale in this order will not be on sale in few days...
Acadia posted Sat, 01 September 2007 at 11:25 AM
Probably not alot you can do other than than to wait for someone from staff to advise you, or go to your cart and see if it's still there for you to process again, or readd the items to the cart and try again.
"It is good to see ourselves as
others see us. Try as we may, we are never
able to know ourselves fully as we
are, especially the evil side of us.
This we can do only if we are not
angry with our critics but will take in good
heart whatever they might have to
say." - Ghandi
ClintH posted Sat, 01 September 2007 at 11:47 AM
Hi misthemes,
Please go to www.paypal.com and make payment in full to payments@renderosity.com
Once payment has been made please send an E-Mail to store@renderosity.com with the following information:
Paypal Transaction ID Number
Renderosity order number
Once payment has been verified on Paypal your order will be marked as paid and available for download.
Thanks for shopping at Renderosity.
Clint Hawkins
MarketPlace Manager/Copyright Agent
All my life I've been over the top ... I don't know what I'm doing
... All I know is I don't wana stop!
(Zakk Wylde (2007))
misthemes posted Sat, 01 September 2007 at 12:12 PM
Thank you very much ClintH,
I do it so.
You save my artistic week end !
Have a nice day.
ClintH posted Sat, 01 September 2007 at 12:36 PM
You're very welcome. I replied to your E-Mail and your all set.
As a side note. We provide support 365 days a year. :)
Customers will always get a response to questions within 24 hrs.
I hope you enjoy your purchases.
Clint Hawkins
MarketPlace Manager/Copyright Agent
All my life I've been over the top ... I don't know what I'm doing
... All I know is I don't wana stop!
(Zakk Wylde (2007))