FrankT opened this issue on Nov 02, 2007 · 8 posts
FrankT posted Fri, 02 November 2007 at 7:40 PM Online Now!
I think Paypal are having problems - I've had the paypal receipt but the order is still showing as "Download Pending"
Any ideas ?
StaceyG posted Fri, 02 November 2007 at 7:55 PM
Hello,
We are showing this was paid by "echeck" through paypal which takes 3 to 4 business days to clear.
Once the payment is complete, your order will be marked as paid and ready for download.
Thank you
Stacey
FrankT posted Fri, 02 November 2007 at 8:14 PM Online Now!
O.o echeck ? I just did a normal paypal payment - oh well :) thanks for looking
StaceyG posted Fri, 02 November 2007 at 8:16 PM
You can do a search on paypal about echecks as there are several reasons a payment you try to make through paypal comes through as an echeck instead of an instant payment.
At least two reasons I know are not enough funds on the credit card your paypal is hooked to and if the credit card exp date has expired.
FrankT posted Fri, 02 November 2007 at 8:23 PM Online Now!
Oo right - I'll go take a look then. It could have been me misclicking too :)
StaceyG posted Fri, 02 November 2007 at 8:28 PM
Yep sure could:)
FrankT posted Fri, 02 November 2007 at 8:29 PM Online Now!
thanks for the help Stacey - I'll be more careful where I put the mouse next time :)
StaceyG posted Fri, 02 November 2007 at 8:49 PM
No problem. If you need anything else, please don't hesitate to ask
Have a great weekend!