Forum: MarketPlace Customers


Subject: Help with gift certificate problem please

Tessalynne opened this issue on Dec 27, 2007 · 3 posts


Tessalynne posted Thu, 27 December 2007 at 4:24 PM

Hi,

My apologies if this has been covered in the past but to avoid missing a sale price I really need some timely help with this problem.

I used my Christmas 3D funds to purchase gift certificates so I could purchase some products here and because of the constraints on the dollar amounts of gc's it was necessary to purchase four seperate certificates.  Now I have my order in my cart but when I try to check out the store system only allows me to apply and only subtracts one certificate amount from the balance.  Is there some way to combine the balance of these certificates or to input all four codes to the order?  I am not able to split the order up in such a way that it will fit the dollar amount values of the individual certificates nor will I be able to supplement the cerificate amounts with additional funds beyond the dollar amount that exceeds the total value of the certificates.

Help would be greatly appreciated