WitchyDesigns opened this issue on Jan 04, 2008 · 10 posts
WitchyDesigns posted Fri, 04 January 2008 at 10:35 PM
How do I go about having my file upload reset? I attempted to upload my first product and didnt realize my zip was over 35mb so it didnt work, now I have fixed it but when I try to reupload the zip it says 'Product file upload has been disabled for this product.'. The product is still under review so I dont know what I should do. I know there is a vendor forum, but I am not yet a member. Please help.
KarenJ posted Sat, 05 January 2008 at 6:18 AM
Hi there,
I have reopened file access and you should now be able to upload.
"you are terrifying
and strange and beautiful
something not everyone knows how to love." - Warsan
Shire
WitchyDesigns posted Sat, 05 January 2008 at 7:09 AM
Thanks I tried uploading them but after each file i received this message:
MySQL error: You have an error in your SQL syntax; check the manual that corresponds to your MySQL server version for the right syntax to use near 'd Nora Bob Hair 1 of 2_59197.zip', file_size = 31647710 where file_id = 59197' at line 1, occured in query: "UPDATE bcs_product_file set file_url = 'product_file_59197.zip', caption = 'WD Jinx'd Nora Bob Hair 1 of 2_59197.zip', file_size = 31647710 where file_id = 59197".WD Jinx'd Nora Bob Hair 1 of 2_59197.zip
What does this mean??? I dont think the files uploaded what can I do now?? Sorry for the trouble.
KarenJ posted Sat, 05 January 2008 at 7:21 AM
You need to remove the apostrophe from the file name. You can only use alphanumeric characters, underscores, and hyphens in the file name. I'll set the access again for you.
"you are terrifying
and strange and beautiful
something not everyone knows how to love." - Warsan
Shire
WitchyDesigns posted Sat, 05 January 2008 at 8:08 AM
Ah ok thank you so much
WitchyDesigns posted Sat, 05 January 2008 at 8:22 AM
One of the zips uploaded just fine, but for some reason the other one only uploaded 2 of 30mb. How can I delete it and reupload just that one zip?? Sorry and thank you so much for your help.
KarenJ posted Sat, 05 January 2008 at 9:24 AM
OK, I removed the boo-boo, you should be able to reupload just the second file.
"you are terrifying
and strange and beautiful
something not everyone knows how to love." - Warsan
Shire
WitchyDesigns posted Sat, 05 January 2008 at 4:53 PM
I was successful and they are now both uploaded. Thank you sooo much for all your help.
WitchyDesigns posted Sun, 06 January 2008 at 3:22 PM
Quick question, how do I let who needs to know that it ready to be reviewed now?? Thanks again.
KarenJ posted Mon, 07 January 2008 at 12:32 AM
It will get picked up automatically once the review team are in on Monday :-)
"you are terrifying
and strange and beautiful
something not everyone knows how to love." - Warsan
Shire