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MarketPlace Customers F.A.Q (Last Updated: 2025 Mar 16 10:58 am)

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Subject: Corrupt Zip: Order#: 111422302

Momcat opened this issue on Jun 25, 2008 · 8 posts
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Momcat ( ) posted Wed, 25 June 2008 at 10:58 AM · edited Mon, 03 March 2025 at 11:49 PM

I cannot extract the contents of this zip: Compressed(zipped) Folders Error: Error reading file

Momcat ( ) posted Wed, 25 June 2008 at 11:12 AM

I originally used Firefox 3 when downloading...I tried again, deleted the zip, and redownloaded via IE 7.  The error message now reads "Unexpected end of file"

KristiS ( ) posted Wed, 25 June 2008 at 11:25 AM

Do you have any type of download accelerator/manager runnig? If you do, please disablsable and try again.

Please let me know if this works for you.

Thank you and have a nice day!!


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  

Momcat ( ) posted Wed, 25 June 2008 at 11:48 AM

Not that I am aware of.  I do have a download status plugin for Firefox that was recently updated. 
That should not affect downloads at all as it's only purpose is to provide information to me about them, not do anything to them.  That wouldn't explain ythe error from the IE 7 download either, unless IE 7 has some feature I'm unaware of.  I'll try disabling the FF plugin and see what happens.

Momcat ( ) posted Wed, 25 June 2008 at 11:52 AM

Could you please reset my downloads for this order.  It seems that I've exceeded them in my attempts to get a good file, lol

KristiS ( ) posted Wed, 25 June 2008 at 11:57 AM

I have reset your downloads so you can try again.

Please let me know if this works out well for you.

Thanks,


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  

Momcat ( ) posted Wed, 25 June 2008 at 12:02 PM

No joy.  Now I get the same "Unexpected end of file" error message as I did in IE 7

KristiS ( ) posted Wed, 25 June 2008 at 12:17 PM

OK...well I was trying to make sure there was nothing we need to do on our end and you and I both did eveything I can think of to try to get it to work.

Please contact the vendor of the product for product support. Give them 2-3 business days to get back to you and if you have not heard back from him within that time frame, please let me know so I can contact them on your behalf.

I sure hope they can fix it : )

Thank you and have a good day!!!


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  

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