JeniferC opened this issue on Jun 26, 2008 · 198 posts
JeniferC posted Thu, 26 June 2008 at 3:28 PM
Please post here if you are having this problem and are willing to help us troubleshoot it. So far we only know of a few members having this problem and we've been unable to duplicate it. Therefore, we need help from anyone having the problem so we can figure out what the common denominators are.
Here is what we know so far:
Some files from new orders appear to be corrupt
Errors have to do with file size ( CRC check failed)
Zip corrupt File problem seems to only be on bondware sites
date of order or file does NOT matter (I previously posted that it did, sorry)
Here is what we need to know from everyone having the problem:
Here is what we theorize the problem to be:
Packet loss between Bondware servers and user's ISP is causing the file size difference
Software problem interpreting the correct file size determined by Bondware's php script
Searches online state the problem can come from system (hardware) problems, buggy software or incomplete downloads. We're working to try to figure out which one is the case here. Some tips for resolving are to
Thanks everyone for your assistance and patience while we work to resolve the problem.
Jenifer
Khai posted Thu, 26 June 2008 at 3:38 PM
May I suggest a small test zip for those of us not buying atm but wish to help?
JeniferC posted Thu, 26 June 2008 at 3:59 PM
Attached Link: http://www.renderosity.com/mod/rrfilelock/download.php?fileid=34331&key=4631
Sure. That''s a great idea.This file is called test.zip and has 2007's press kit info in it.
Khai posted Thu, 26 June 2008 at 4:03 PM
ok the zip opened fine here with no problems at all
my details -
Who is your ISP? - Cogeco
What type of Service do you have (dial-up, dsl, cable, etc)? - 10mb Cable
3) What OS do you run and what version and service packs? - Xp Pro Sr3
4) What software is used to Unzip the file? (version & service packs) - Winzip pro 11
5) Do you use any type of download manager? - none
What Anit-virus software are you running? - Kapserky 2008
7) What is the file size stated on Bondware before downloading and what is the file size your computer has after downloading (but before trying to unzip)? - 11.6mb
Downloaded with Firefox 3
hope that helps.. it's coming upto Canada fine...
Momcat posted Thu, 26 June 2008 at 4:05 PM
Similarly, you could also go to your customer account and re-download an old purchase to a new, empty, folder, and try to unzip it.
MGD posted Thu, 26 June 2008 at 4:26 PM
Just to add some heat to the fire ...
I've noticed something odd for the last 2 to 3 days ... a Renderosity page will load very garbled ... as though some of the HTML was missing/not sent to my browser. The next time I access the same page, it will reload OK.
I'm willing to guess that what I'm seeing is related to the ZIP issue (or at least similar).
Here are your questions and my answers ...
Cablevision
cable broadband
3) What OS do you run and what version and service packs?
windoze XP SP2
4) What software is used to Unzip the file? (version & service packs)
n/a
5) Do you use any type of download manager?
n/a
ess from eset.com
7) What is the file size stated on Bondware before downloading and what is the file size your computer has after downloading (but before trying to unzip)?
n/a
--
Martin
p.s. I am seeing some additional unpleasant side effects: lock up the browser for 20 to 30 seconds; garble some of the images. Yesterday I was seeing the right-hand sidebar come up in bright blue instead of the usual default grey.
JeniferC posted Thu, 26 June 2008 at 4:45 PM
Thanks Khai for helping us out.
MGD, thanks for letting us know about the strange things you're seeing too. I do believe our IP changes on Tuesday have played some part in the current problems and could have a relation to the slowness, garbled pages, and zip problems. Are you able to download and unzip files from Renderosity?
Mitzibear posted Thu, 26 June 2008 at 5:30 PM
I am one of those having troube sadly with the zip files :( So here is my info
Also let me add I have did a virus scan and got nothing, I have downloaded another unzip program and still get the errors. I have cleared out everything and rebooted as well and still I cannot unzip the files. It list files and says they have been corrupted.
MGD posted Thu, 26 June 2008 at 5:45 PM
As you can see from the error popup message, winZIP didn't like the file very much.
Additional information ...
Extracting to "C:Documents and SettingsMartin DiehlLocal SettingsTemp"
Use Path: no Overlay Files: yes
Extracting RenderosityMediaKit2007August.pdf
bad CRC f5ec4013 (should be 66235cd5)
Warning: the size of the extracted file (12282674) does not match the uncompressed size (12282620) recorded in the zip file
Some things to check ...
Have your programmers tell you the correct CRC.
Has your new ISP created any caching proxy servers for your outbound traffic? Those don't play very well with dynamically created web pages.
--
Martin
MGD posted Thu, 26 June 2008 at 6:20 PM
--
Martin
MGD posted Thu, 26 June 2008 at 6:21 PM
MGD posted Thu, 26 June 2008 at 6:21 PM
more ...
MGD posted Thu, 26 June 2008 at 6:23 PM
MGD posted Thu, 26 June 2008 at 6:24 PM
MGD posted Thu, 26 June 2008 at 6:25 PM
--
Martin
svdl posted Thu, 26 June 2008 at 6:28 PM
File downloads and opens fine, no problems here.
The pen is mightier than the sword. But if you literally want to have some impact, use a typewriter
MGD posted Thu, 26 June 2008 at 6:32 PM
It looks as if somewhere, you have a port with a stuck transmitter.
--
Martin
JeniferC posted Thu, 26 June 2008 at 7:04 PM
Thanks for posting. This is good info to know.
MGD posted Thu, 26 June 2008 at 9:00 PM
BTW, the screenshot wasn't a funky green at the bottom when I uploaded it ... and I still have a copy as evidence [grin]
--
Martin
p.s. Let me know if you want that last screenshot uploaded a second time for comparison.
Mitzibear posted Thu, 26 June 2008 at 11:37 PM
So has anyone found out anything? Its kind of frustrating buying a product this morning and still being able to download it but then the zip saying the files are corrupt :(
ChristineG posted Fri, 27 June 2008 at 6:01 AM
Ok.. I’m having problems with the pages loading and freezing.
Never had that kind of troubles before..
First a thought it was my PC.. but I guess not.
The test zip was fine here with me.
Only problem I’m having is the pages freezing
OS: XP proff..( I have just installed Service Pack 3)
Browser: Internet ex.
WinRar for unzipping the files
and AVG 8.0 Full version for Anti Virus program :-D
Children are Angels who's wings get
smaler as their legs get longere
dlk30341 posted Fri, 27 June 2008 at 8:56 AM
At ChristineG - re: AVG8 - turn off Web shield & see how it goes. I'm using AVG8(full version) & by turning off Web Shield the pages loaded as they should.
ChristineG posted Fri, 27 June 2008 at 9:19 AM
Quote - At ChristineG - re: AVG8 - turn off Web shield & see how it goes. I'm using AVG8(full version) & by turning off Web Shield the pages loaded as they should.
I will try that.. thank you
Children are Angels who's wings get
smaler as their legs get longere
vegasite posted Fri, 27 June 2008 at 9:59 AM
Here is what we need to know from everyone having the problem:
MGD posted Fri, 27 June 2008 at 10:38 AM
Please take special note of the banner ad ... "Something has gone horribly wrong" [grin]
BTW ... I have seen some sugestions that the antivirus software is causing this, or that users should turn the antivirus software off; etc.
That is really bad advice ... i don't have any idea how that stupid rumor ever got started ... but lets put a wooden stake in it now. After all, if several different people are suddenly having the same issue (and they have various different kinds of PCs, different OS, different antivirus) ... How could the antivirus be the common cause???
--
Martin
dlk30341 posted Fri, 27 June 2008 at 11:11 AM
1st no one said to turn your AV off. For those JUST having issues with screen display & those who just have AVG8 - FULL VERSION - turning the web shield off solves this issue & ONLY them does this apply. By turning off the Web Shield you are NOT disabling the anti-virus - anti-spam portion of the AVG8 ONLY!
Since you don't have AVG8 you have no idea of what I speak of.
JeniferC posted Fri, 27 June 2008 at 11:51 AM
Thank you all for the feedback, we are still looking into it. Please understand this is probably going to take some time to figure out since we cannot duplicate the problem and it's happening so sporadically.
vegasite, you had simply reached your max downloads. I have reset your downloads so you can try again.
MGD & ChristineG, Please note that one said to completely turn off the anti-virus software, only the Web Shield on AVG8.0. There are known technical issues with AVG's web shield that causes pages to freeze or not load properly. We have been able to duplicate that problem with AVG's Web Shield in our office. You can leave the rest of the anti-virus features turned on, so your computer is still protected.
There is a possibility that some of the problems experienced when using Netscape are browser based, the bright blue is a good example of the browser not supporting transparent backgrounds. Renderosity's design is best viewed in Firefox and IE.
Mitzibear posted Fri, 27 June 2008 at 12:21 PM
Well its not to well viewed in Firefox either. I have to come into IE to even post on the fourms cause on Firefox the posting box is not even showing up. Not to mention all the trouble MGD is having I am too having in Firefox. The webpage is really messed up in firefox as well. Like I say to even post a reply I have to use IE. Or else there is not box to write my replies in.
scanmead posted Fri, 27 June 2008 at 1:38 PM
Mitzibear, if you use NoScript with FF, you need to 'allow' Renderosity, because the reply boxes are Java script. Test file downloaded and opened fine here. 1) Who is your ISP? Earthlink 2) What type of Service do you have (dial-up, dsl, cable, etc)? DSL 3) What OS do you run and what version and service packs? WinXP SP2 4) What software is used to Unzip the file? (version & service packs) Iceows 4.20 5) Do you use any type of download manager? No 6) What Anit-virus software are you running? PC-cillan 7) What is the file size stated on Bondware before downloading and what is the file size your computer has after downloading (but before trying to unzip)? Before 11.6MB/After 11.5MB 8) What browser do you use? Opera 9.21 and Firefox 3
Momcat posted Fri, 27 June 2008 at 1:42 PM
I'm using Firefox 3, and I have intermittent problems with the graphics anomalies, and form fields.
The only consistent form field issue is that the page auto-scrolls up whenever the enter key is used while writing a post. I have had 3 instances of other form field issues. One time last night, the form field was only represented by a white table, no post controls at all. The other two times, it had to do with the attachment field not showing the file that was browsed to, but the file did still upload as it should. The graphics anomalies are random and inconsistent.
Mitzibear posted Fri, 27 June 2008 at 3:01 PM
I actually had no problems prior to Rendo doing what ever they did the other day to the site. Everything went downhill from there. Firefox was working just great up until then. I did nothing new on my end.
3-DArena posted Fri, 27 June 2008 at 3:39 PM
I've posted this elsewhere and had sent an email but here it is to keep it in one place.
Yesterday I had issues other than the zip ones as well, like MGD I had a garbled site and occasionally session Ids at the top of the screen.
I wanted toa dd I've also had image issues lately - images don't load correctly, they have pixelations through them as if they are corrupt. this is rare, but it's happening.
In FF3 I had no FCK textbox to reply or initiate posts.
In IE 6 I had the boxes but was unable to select or type in them.
I'm also having an occasional page jump when hitting enter (that may be FF3 but it only seems to be happening here)
Zip files in one order:
1 zip was fine, it was a small zip (check my recent order for info).
The other zip had the CRC error and wouldn't open (it was a larger zip)
I tried the larger zip again today and it still is corrupted.
3-D Arena | Instagram | Facebook
I do not feel obliged to believe that the same
God who has endowed us with sense, reason, and intellect has
intended us to forgo their use.
-Galileo
turtleheart posted Fri, 27 June 2008 at 4:01 PM
I got a crc error message when trying to unzip. I have comcast cable, Win XP Pro with SP2, no download accelerators, windows live one care, using winzip and IE 7
AnnieD posted Fri, 27 June 2008 at 4:22 PM
No problems here...and here is the info.....
Who is your ISP? - AT&T
What type of Service do you have (dial-up, dsl, cable, etc)? - dsl
3) What OS do you run and what version and service packs? - Xp Home svc pk 3
4) What software is used to Unzip the file? windows unzip and winrar
5) Do you use any type of download manager? - No
7) What is the file size stated on Bondware before downloading and what is the file size your computer has after downloading (but before trying to unzip)? -... 11.5 mg before downloading......11.5 after dl and before unzipping. 11.7 after unzipping.
“For those who believe, no proof is necessary. For those who don't believe, no proof is possible.”
[Stuart Chase]
JeniferC posted Fri, 27 June 2008 at 4:26 PM
Attached Link: http://www.renderosity.com/news.php?viewStory=14076
The fact that you didn't have a problem with the small file could depend on when you downloaded and opened the smaller file. I think if you redownloaded the smaller file, you've have the same problem.Are any of you running your own domain name server?
3-DArena posted Fri, 27 June 2008 at 4:31 PM
Quote - The fact that you didn't have a problem with the small file could depend on when you downloaded and opened the smaller file. I think if you redownloaded the smaller file, you've have the same problem.
Are any of you running your own domain name server?
Jen, both files were in the same order, I downloaded one and then the other consecutively, but I could try to download the small one again.
Not running my own domain name server.
edit nope the smaller download opens just fine.
3-D Arena | Instagram | Facebook
I do not feel obliged to believe that the same
God who has endowed us with sense, reason, and intellect has
intended us to forgo their use.
-Galileo
svdl posted Fri, 27 June 2008 at 4:46 PM
I'm running a Windows 2003 Active Directory domain at home, my workstations connect to the Internet through this domain. So I do run my own DNS server.
No problems here.
The pen is mightier than the sword. But if you literally want to have some impact, use a typewriter
Momcat posted Fri, 27 June 2008 at 5:01 PM
BTW, that link comes up as restricted content for me.
JeniferC posted Fri, 27 June 2008 at 5:13 PM
3DA - Wow! It's really small (about half a mb).
Momcat, I changed the status of that link so you should be able to read it now. The link is to the article about the IP address changes, which you might have already seen.
featherwitch posted Fri, 27 June 2008 at 6:55 PM
Hi there-
Figured I'd put my 2 cents in here as well as I, too, am having issues both here and at another Bondware site. I got one product there to work properly after clearing my browser cache, but one still refuses to unzip properly. I did what turtleheart suggested here in another post and may have gotten something to work (haven't tried it in Poser yet).
I have also noticed garbled images on both sites as of the last few days- strange colors and pixel-ly blocks through an image, or an image not loading at all. I had installed XP SP3 before, but un-installed it when things started to go wonky- thinking it may be the problem. So far no. I wasn't having any problems prior to the last few days...
Hope they get it figured out for you all (and us too)! :o)
~Amy / featherwitch
Mitzibear posted Fri, 27 June 2008 at 7:16 PM
! C:UsersPinkDocumentsDazStudioHairClioHair_63628.zip: CRC failed in RuntimeGeometrieshairClioHairV4_M.OBJ. The file is corrupt
! C:UsersPinkDocumentsDazStudioHairClioHair_63628.zip: CRC failed in RuntimeLibrariesHairClio HairClio Hair.hr2. The file is corrupt
! C:UsersPinkDocumentsDazStudioHairClioHair_63628.zip: CRC failed in RuntimeTexturesplus3dHairClioHairTR.jpg. The file is corrupt
! C:UsersPinkDocumentsDazStudioHairClioHair_63628.zip: CRC failed in RuntimeTexturesplus3dHairClioHairTX01.jpg. The file is corrupt
! C:UsersPinkDocumentsDazStudioHairClioHair_63628.zip: CRC failed in RuntimeTexturesplus3dHairClioHairTX02.jpg. The file is corrupt
! C:UsersPinkDocumentsDazStudioHairClioHair_63628.zip: CRC failed in RuntimeTexturesplus3dHairClioHairTX03.jpg. The file is corrupt
! C:UsersPinkDocumentsDazStudioHairClioHair_63628.zip: CRC failed in RuntimeTexturesplus3dHairClioHairTX04.jpg. The file is corrupt
! C:UsersPinkDocumentsDazStudioHairClioHair_63628.zip: CRC failed in RuntimeTexturesplus3dHairClioHairTX05.jpg. The file is corrupt
! C:UsersPinkDocumentsDazStudioHairClioHair_63628.zip: CRC failed in RuntimeTexturesplus3dHairClioHairTX08.jpg. The file is corrupt
! C:UsersPinkDocumentsDazStudioHairClioHair_63628.zip: CRC failed in RuntimeTexturesplus3dHairClioHairTX09.jpg. The file is corrupt
This is what I keep getting. I have dumped cahce etc and still I get this :(
featherwitch posted Fri, 27 June 2008 at 7:45 PM
Addendum to last post:
Tried unzipping tonight's purchase of Danae's Milan with WinRar- same CRC errors. Cleared browser cache and re-downloaded it. This is the error file from WinZip:
Extracting to "C:Program Filese frontierPoser 7"
Use Path: yes Overlay Files: no
Extracting !!!Milan_Morph.png
Extracting !!!Milan_Morph.pz2
Extracting !!Milan_Basic_SetUp.png
Extracting !!Milan_Basic_SetUp.pz2
Extracting !Face_BlackEye.png
Extracting !Face_BlackEye.pz2
Extracting !Face_BlackEye_NH.png
Extracting !Face_BlackEye_NH.pz2
Extracting !Face_CatEye.png
Extracting !Face_CatEye.pz2
Extracting !Face_CatEye_NH.png
Extracting !Face_CatEye_NH.pz2
Extracting !Face_Natural.png
Extracting !Face_Natural.pz2
Extracting !Face_Natural_NH.png
Extracting !Face_Natural_NH.pz2
Extracting !Face_Smudgy_Eye.png
Extracting !Face_Smudgy_Eye.pz2
Extracting EyeLashes_Black.png
bad CRC d1637d71 (should be c80d360e)
Extracting EyeLashes_Black.pz2
Extracting EyeLashes_Blonde.png
Extracting EyeLashes_Blonde.pz2
Extracting EyeLashes_BlondeLight.png
Extracting EyeLashes_BlondeLight.pz2
Extracting EyeLashes_Brown.png
Extracting EyeLashes_Brown.pz2
Extracting EyeLashes_Dark_RedHead.png
Extracting EyeLashes_Dark_RedHead.pz2
Extracting EyeLashes_RedHead.png
Extracting EyeLashes_RedHead.pz2
Extracting Eyes_Blue.png
Extracting Eyes_Blue.pz2
Extracting Eyes_Brown.png
Extracting Eyes_Brown.pz2
Extracting Eyes_Green.png
Extracting Eyes_Green.pz2
Extracting Eyes_LightGreen.png
Extracting Eyes_LightGreen.pz2
Extracting Lips Glossy_Brick.png
Extracting Lips Glossy_Brick.pz2
Extracting Lips Glossy_Candy.png
Extracting Lips Glossy_Candy.pz2
Extracting Lips Glossy_Nude.png
Extracting Lips Glossy_Nude.pz2
Extracting Lips_Matte_DeepRed.png
Extracting Lips_Matte_DeepRed.pz2
Extracting Lips_Matte_Natural.png
Extracting Lips_Matte_Natural.pz2
Extracting Lips_Matte_Red.png
Extracting Lips_Matte_Red.pz2
Extracting Lips_Moist_Natural.png
Extracting Lips_Moist_Natural.pz2
Extracting Lips_Moist_Purple.png
Extracting Lips_Moist_Purple.pz2
Extracting Lips_Moist_Red.png
Extracting Lips_Moist_Red.pz2
Extracting Lips_SP_Gloss.png
Extracting Lips_SP_Gloss.pz2
Extracting Lips_SP_Gloss1.png
Extracting Lips_SP_Gloss1.pz2
Extracting Lips_SP_Gloss2.png
Extracting Lips_SP_Gloss2.pz2
Extracting Lips_SP_Gloss3.png
Extracting Lips_SP_Gloss3.pz2
Extracting Lips_SP_Gloss4.png
bad CRC 35fca14d (should be 6bbd341a)
Warning: the size of the extracted file (42372) does not match the uncompressed size (42368) recorded in the zip file
Extracting Lips_SP_Gloss4.pz2
Extracting Lips_SP_Gloss5.png
Extracting Lips_SP_Gloss5.pz2
Extracting License.txt
Extracting MilanReadMe.txt
Extracting BrowsMask2.jpg
Extracting EYEB.jpg
Extracting EYEG.jpg
Extracting EYEL.jpg
Extracting EYELG.jpg
Extracting HeadBlackEye.jpg
Extracting HeadBlackEyeNB.jpg
Extracting HeadCatEye.jpg
Extracting HeadCatEyeNB.jpg
Extracting HeadMessEye.jpg
Extracting HeadNatural.jpg
Extracting HeadNaturalNB.jpg
Extracting LashesNatural.jpg
Extracting LipsGlossBrick.jpg
Extracting LipsGlossCandy.jpg
Extracting LipsGlossNude.jpg
Extracting LipsMatteRed.jpg
Extracting LipsMoistPurple.jpg
Extracting LipsMoistRed.jpg
Extracting MilanLIMBS.jpg
bad CRC 306d73b3 (should be c70028c0)
Warning: the size of the extracted file (1286209) does not match the uncompressed size (1286427) recorded in the zip file
Extracting MilanTORSO.jpg
Extracting MilanTORSO_NH.jpg
bad CRC 0e19c129 (should be d9e0508c)
Warning: the size of the extracted file (1267285) does not match the uncompressed size (1267280) recorded in the zip file
Extracting TEETH.jpg
Extracting Thumbs.db
Sorry so long, but I wanted to include everything in case it may help. ~Amy
Mitzibear posted Fri, 27 June 2008 at 8:17 PM
Hey I can see the thing to post again in Mozilla :) Going to try redownloading the files too see what happens.
Mitzibear posted Fri, 27 June 2008 at 8:22 PM
Nope Still can't unzip it.
! C:UsersPinkDocumentsDazStudioHairClioHair_63628.zip: CRC failed in RuntimeGeometrieshairClioHairV4_M.OBJ. The file is corrupt
! C:UsersPinkDocumentsDazStudioHairClioHair_63628.zip: CRC failed in RuntimeLibrariesHairClio HairClio Hair.hr2. The file is corrupt
! C:UsersPinkDocumentsDazStudioHairClioHair_63628.zip: CRC failed in RuntimeLibrariesHairClio HairClio Hair_M.hr2. The file is corrupt
! C:UsersPinkDocumentsDazStudioHairClioHair_63628.zip: CRC failed in RuntimeLibrariesPoseMAT Clio Hair!MAT Clio 02.png. The file is corrupt
! C:UsersPinkDocumentsDazStudioHairClioHair_63628.zip: CRC failed in RuntimeLibrariesPoseMAT Clio HairFit P7m.pz2. The file is corrupt
! C:UsersPinkDocumentsDazStudioHairClioHair_63628.zip: The archive is corrupt
! C:UsersPinkDocumentsDazStudioHairClioHair_63628.zip: CRC failed in RuntimeLibrariesPoseMAT Clio HairStyle 23.pz2. The file is corrupt
! C:UsersPinkDocumentsDazStudioHairClioHair_63628.zip: The archive is corrupt
! C:UsersPinkDocumentsDazStudioHairClioHair_63628.zip: CRC failed in RuntimeTexturesplus3dHairClioHairTX04.jpg. The file is corrupt
! C:UsersPinkDocumentsDazStudioHairClioHair_63628.zip: CRC failed in RuntimeTexturesplus3dHairClioHairTX07.jpg. The file is corrupt
! C:UsersPinkDocumentsDazStudioHairClioHair_63628.zip: CRC failed in RuntimeTexturesplus3dHairClioHairTX08.jpg. The file is corrupt
Acadia posted Fri, 27 June 2008 at 11:03 PM
Who is your ISP?
mts.net. They go through Sympatico
What type of Service do you have (dial-up, dsl, cable, etc)?
High Speed DSL
3) What OS do you run and what version and service packs?
XP Pro with all of the SR and updates.
4) What software is used to Unzip the file? (version & service packs)
Mostl Winrar , but also Winzip. Sometimes the one that comes with XP
All 3 unzipped the test zip file
5) Do you use any type of download manager?
Not really sure what a download manager is, so I guess I don't. I just click and it downloads.
7) What is the file size stated on Bondware before downloading and what is the file size your computer has after downloading (but before trying to unzip)?
The test file was 11.6 or 11.8 (sorry, forgot which one) prior to download
The file shows at 11.5 on my desktop
I would have people check their firewall settings. I have found that every problem that I've had has been firewall related.
"It is good to see ourselves as
others see us. Try as we may, we are never
able to know ourselves fully as we
are, especially the evil side of us.
This we can do only if we are not
angry with our critics but will take in good
heart whatever they might have to
say." - Ghandi
Acadia posted Fri, 27 June 2008 at 11:21 PM
Ok, I just went and redownloaded 2 zips from a purchase I made earlier this month. They are part 1 and part 2 of one pacikage.
I could open them no problem using Winrar and Winzip. All of the contents extracted without an error.
However, when I right clicked on the zip and picked "Compressed Zipped Folders" which comes with Windows, and tried extracting the runtime folder, I got a windows popup window error message saying the following:
"The system cannot find the file specified"
The way the "Compressed Zipped Folders" works is that when it opens up it looks like you are viewing files in a standard folder. To extract the contents you just drag and drop to where you want.
When I tried dragging and dropping the runtime to another folder, I got that "The system cannot find the file specified" error, and the only files that were actually extracted to where I was dragging the runtime to was a .DS Store icon, the Renderosity License and the product readme. None of the actual product files were copied.
I repeated the exercise with the marketing zip that was included earlier, and managed to open the zip with the "Compressed Zipped Folders" method and I was able to drag and drop the marketing folder to another folder without any issues.
"It is good to see ourselves as
others see us. Try as we may, we are never
able to know ourselves fully as we
are, especially the evil side of us.
This we can do only if we are not
angry with our critics but will take in good
heart whatever they might have to
say." - Ghandi
Moloryx posted Sat, 28 June 2008 at 5:37 AM
Who is your ISP?
UPC
What type of Service do you have (dial-up, dsl, cable, etc)?
Cable 40Mbit
3) What OS do you run and what version and service packs?
XP SP2
4) What software is used to Unzip the file? (version & service packs)
Tried Winzip 8, Total Commander, Windows Explorer
5) Do you use any type of download manager?
No
7) What is the file size stated on Bondware before downloading and what is the file size your computer has after downloading (but before trying to unzip)?
On site: 10.24 MB, download: 10.2 MB (10,735,183 bytes)
Error:
Extracting MG_Dress.cr2
bad CRC e8a289e2 (should be a00201aa)
Warning: the size of the extracted file (21139191) does not match the uncompressed size (21139596) recorded in the zip file
3-DArena posted Sat, 28 June 2008 at 6:39 AM
I tried something, I right clicked: browsed the folder: and then pulled them out. It seemed all went well until I opened Poser and found I had empty folders and no content.
3-D Arena | Instagram | Facebook
I do not feel obliged to believe that the same
God who has endowed us with sense, reason, and intellect has
intended us to forgo their use.
-Galileo
Mitzibear posted Sat, 28 June 2008 at 9:12 AM
I tried to download the Zip file that was placed here for a test and got this
! C:UsersPinkDocumentsDazStudioTest_34331.zip: CRC failed in MarketingRenderosityMediaKit2007August.pdf. The file is corrupt
Faery_Light posted Sat, 28 June 2008 at 10:30 AM
Test file downloaded fine all three times, no extraction problems and I opened and was able to read the document.
Problem with Opera and Firex is no reply window on forums but it's there with Explorer.
Let me introduce you to my multiple personalities. :)
BluEcho...Faery_Light...Faery_Souls.
Momcat posted Sat, 28 June 2008 at 10:42 AM
I'm using Firefox 3, and only once did I have an issue with no text field showing up. I don't think that particular issue is Firefox.
dlk30341 posted Sat, 28 June 2008 at 10:56 AM
Downloaded & extracted the test file with NO issues:
Faery_Light posted Sat, 28 June 2008 at 11:21 AM
hmmm, got my reply box back in Opera.
Odd that it does that.
Let me introduce you to my multiple personalities. :)
BluEcho...Faery_Light...Faery_Souls.
Mitzibear posted Sat, 28 June 2008 at 11:29 AM
Well I use to could not see the reply box in FF but now I can. Everything about this is weird if you as me lol. I just want my products I paid for. I have one thanks to the generous vendor but sadly I still can't get the other.
Acadia posted Sat, 28 June 2008 at 12:12 PM
Quote - Well I use to could not see the reply box in FF but now I can. Everything about this is weird if you as me lol. I just want my products I paid for. I have one thanks to the generous vendor but sadly I still can't get the other.
Just a thought.
Have you tried downloading them using a different computer, one that has a different firewall and virus scanner?
if you are able to download from another computer but not your own, then it would seem that the problem is something on your computer, likely settings to your firewall or virus scanner.
"It is good to see ourselves as
others see us. Try as we may, we are never
able to know ourselves fully as we
are, especially the evil side of us.
This we can do only if we are not
angry with our critics but will take in good
heart whatever they might have to
say." - Ghandi
Momcat posted Sat, 28 June 2008 at 12:59 PM
I've already been through all of this. I suspect that the programmers are correct about this being a routing issue, especially where the packet loss is concerned. I could be wrong, but I don't think firewalls or browsers cause packet loss.
Miss Nancy posted Sat, 28 June 2008 at 2:05 PM
the site somehow disabled or deleted the download manager function in an older copy of
netscape that I sometimes used on a machine with no firewall, meaning said browser can no
longer complete any downloads from any site, including this one. I know said browser is not
supported, but haven't the foggiest how it managed to rewrite the browser code, somewhat like
a worm. IMVHO a firewall is mandatory if the new site software is trying to rewrite the client's
browser modules, or other client-side software.
otherwise, on a more secure machine with hardware and software firewalls, the site software
hasn't been able to do any damage to my other browsers (explorer, safari, firefox), although
of course the html editor (reply box) doesn't work properly in any of them.
Momcat posted Sat, 28 June 2008 at 2:23 PM
I find it difficult to believe that (a) it's even possible for site software to rewrite or modify anything on ones browser. (b) even if it were possible, that it would have any legitimate purpose to so such a thing. I may have some issues with how Renderosity applies its policies, but I seriously doubt that they would go out of their way to do nefarious things to my web browser, including trackers. In all my years as a member of Renderosity, I have never found any evidence of malicious code on the site.
AFAIK, NOTHING was done to modify the software that caused this problem. This has to do with a routing issue. The site was moved to a new server on Monday. Since then, some members are experiencing packet loss during downloading. This is causing all sorts of oddities for a few of us.
I really don't think there is anything we can do on our end, except be patient, and let the tech folks sort it out.
Khai posted Sat, 28 June 2008 at 2:27 PM
thank you for that reply Momcat...
all the replies I drafted would have broken the TOS ;)
AnnieD posted Sat, 28 June 2008 at 3:08 PM
Yes...what momcat said! :m_bouncy:
“For those who believe, no proof is necessary. For those who don't believe, no proof is possible.”
[Stuart Chase]
Miss Nancy posted Sat, 28 June 2008 at 4:46 PM
just to reassure y'all, it occurred to me that the download manager for the particular
user (me) of the aforementioned browser may have been disabled by some other site or action,
hence no need for concern. it was likely just a coincidence that the download manager for
that user of that browser was disabled around the same time as the site problems (if any)
developed.
I just tried the same browser on the same machine with a different user (standard mac
troubleshooting technique) and said browser's download manager is o.k. after visiting this
site. if any folks are experiencing download problems from here, I daresay they'll set it right
ASAP. I just tried to download the floribunda freebie and it downloaded/expanded o.k.
Madmachine posted Sun, 29 June 2008 at 2:41 PM
Ok, this is getting kind of annoying. I have yet to have one completed uncorrupt download from the store since its opened. I don't have problems like this on any other site I go to. Garbled pages, garbled images, and garbled zip files. The latter is constant, the other two irregular but showing up too often for my liking. And another symptom is that downloads seem to be moving at a fairly sluggish pace for My connection.
Here is what we need to know from everyone having the problem:
Momcat posted Sun, 29 June 2008 at 2:58 PM
Can you please clarify your statement of "since its opened"?
The RMP has been open for several years. If you've been having troubles for that long, there is probably something else going on in your case, either separate issue, or in addition to the current troubles. The situation under discussion in this thread has to do with a routing issue for some customers, involving packet loss, caused by something that happened on Monday June 23, 2008, during a server transition.
Madmachine posted Sun, 29 June 2008 at 2:59 PM
Oops sorry. since the IP changed, not opened. D'oh
MGD posted Sun, 29 June 2008 at 3:40 PM
OK, I admit it ... I was bored. [grin]
I did another 6 downloads of the test ZIP file in addition to the one I did a few days ago. I used Netscape 7.2 for 3 of the downloads and Internet Exploiter 7 for the second 3 downloads.
I couldn't find any of those 7 downloads would uncompress and allow the PDF to be viewed ... I couldn't even find any 2 of the 7 that even had the same error ... that is, I couldn't find any 2 files that would compare as equal using the file compare command (FC from a command window).
This is a very simple test that your programmers and/or network admins could run both from your LAN or also from some other location. I don't know if your servers are located in your office space or not ... but if you can download and expand the file when you are on the same physical LAN as the servers but not otherwise ... this problem is something your ISP is doing ... OTOH, if it's always bad, then it's something to do with your servers.
If what I wrote here isn't clear, please have your programmers and/or network admins contact me directly.
--
Martin
p.s. In an earlier message in this thread, you already have the details about my setup, ISP, ...
Khai posted Sun, 29 June 2008 at 4:25 PM
except, you've missed the post where I let them know it downloaded fine here.. which if it was the servers, would not happen...
FrankT posted Sun, 29 June 2008 at 4:28 PM
I had no problems downloading or unzipping the file
MGD posted Sun, 29 June 2008 at 5:19 PM
I see that Khai raised an important observation,
except, you've missed the post where I let them know it downloaded fine here
... which if it was the servers, would not happen...
True
... OTOH perhaps I'm channeling Inspector Clouseau who sometimes began an investigation saying, I suspect everyone and I suspect no one. [grin]
--
Martin
MGD posted Sun, 29 June 2008 at 5:44 PM
--
Martin
MGD posted Sun, 29 June 2008 at 5:46 PM
MGD posted Sun, 29 June 2008 at 5:48 PM
It would seem that something strange is going on with some uploads as well
--
Martin
Momcat posted Sun, 29 June 2008 at 5:49 PM
The color thing will come and go at random. You are the only one seeing it like that.
If you leave the site and then come back to this page it may look diffrent. Nothing is happening to attachments being uploaded, it's all in the downloading.
MGD posted Sun, 29 June 2008 at 5:50 PM
(this is better and easier than a DiTi on the Photography Forum -- no effort at all ... and you get to see such pretty colors!)
--
Martin
3-DArena posted Sun, 29 June 2008 at 5:51 PM
No he is not the only one seeing the site like that. I'm seeing it spread like that with garbled code as well. A refresh usually brings it back, sometimes it takes 2x's.
I'm also getting partially loaded and corrupt looking images generally in the marketplace and the gallery.
3-D Arena | Instagram | Facebook
I do not feel obliged to believe that the same
God who has endowed us with sense, reason, and intellect has
intended us to forgo their use.
-Galileo
MGD posted Sun, 29 June 2008 at 5:56 PM
Yup. What 3-DArena said.
--
Martin
Momcat posted Sun, 29 June 2008 at 6:09 PM
That's not what I meant.
He keeps referring to the image he uploaded as looking different than what he uploaded.
My point is that I don't think that the graphics anomalies appear the same for everyone at the same time, because the image he uploaded, while it was a screencap of a garbled screen, had no color anomalies that I could see. I have also had these anomalies, and then returned to the same image later on and it would be fine. Another view..after leaving and returning, might yield yet a different anomaly.
MGD posted Sun, 29 June 2008 at 6:30 PM
I see that Momcat wrote,
The color thing will come and go at random.
... and also,
You are the only one seeing it like that.
Ahhhhhhh ... you have contradicted yourself ... if you know, "The color thing will come and go at random" ... then you must have seen it yourself (or been told about it by someone else) ... therefore, how could you also say, "You are the only one seeing it like that"?
OTOH, (In any case) how could you possibly assert that I am, "the only one seeing it like that"?
IOW, what kind of statistical sample would 'prove' your second statement to be true?
Here's the bottom line ... I've worked with all aspects of LANs for a total of close to 20 years. In addition, I have about 12 years of Data Communications Systems Design in my background. That 32 years of experience was at all levels: system. protocol, specify, design, implement, and debug right down to the bit level.
One of the worst things anyone can do when facing an elusive issue like this one is to dismiss some of the observations without proof ... and misslead the people who are supposed to fix it.
--
Martin
Momcat posted Sun, 29 June 2008 at 7:23 PM
You are correct. I have no way of knowing if you are the only person seeing it like that. I was not successful in communication what I wanted to get across, and likely misunderstanding what you were trying to say.
I was under the impression that you were referring to what appear to be color changes in the images you uploaded.
If that was not the case, then I have no idea what specifically you were referring to.
If it was:
Did it look anything like this? (image too big..didn't post the first time)
Larry F posted Sun, 29 June 2008 at 7:24 PM
scanmead posted Sun, 29 June 2008 at 7:29 PM
MGD, does the page hash just in Netscape, or does it do this in any browser you try?
Larry F posted Sun, 29 June 2008 at 7:46 PM
Posted this before, but did not seem to "take". Sorry for any duplication.
Larry F
Larry F posted Sun, 29 June 2008 at 7:48 PM
Furthermore, for about a week I have been getting those godawful image displays - USUALLY the top part of the image is okay, but the bottom looks like crap!
Momcat posted Sun, 29 June 2008 at 7:52 PM
Welcome to the club.
Here's a new one: The top navigation bar at RDNA is non-existent for me now. Can anyone else see it?
3-DArena posted Sun, 29 June 2008 at 7:54 PM
I can see it, but earlier today the forum textbox was gone again.
3-D Arena | Instagram | Facebook
I do not feel obliged to believe that the same
God who has endowed us with sense, reason, and intellect has
intended us to forgo their use.
-Galileo
Momcat posted Sun, 29 June 2008 at 7:57 PM
::sigh:: I hope they can get this fixed soon. I wonder how many of us there actually are. I'm very interested in knowing what the common denominator is here.
featherwitch posted Sun, 29 June 2008 at 8:05 PM
Quote - ::sigh:: I hope they can get this fixed soon. I wonder how many of us there actually are. I'm very interested in knowing what the common denominator is here.
Me too, Momcat! I've tried downloading older purchases- both here and at RDNA- still the same mess. I've downloaded purchases from other non- Bondware sites (zip format) and they work fine. I, too, see the funky images like the one you posted. Wonder if the Bondware people are off for the weekend...? Guess we just sit and wait.... :o/
Larry F posted Sun, 29 June 2008 at 8:05 PM
Well, I hadn't seen that forum bar thingy at RDNA but I did re-D/L some old purchases from there and THEY WOULD NOT UNZIP! Of course, I think this must mean that I will not be buying anything from a Bondware site for a bit. Spent the greater part of today trying to install a purchase I made today with no luck. Debbie M was very gracious in trying to help me, though, and I appreciate that.
This will likely be sorted out in a bit, though we may not know what the "common denominator" was.
MGD posted Sun, 29 June 2008 at 8:06 PM
@Momcat
I am seeing both scrambled images (color messed up ... like your example) and also distorted web pages (per my examples)
@3-DArena
Today is the first time the forum text box was missing for me --- had to clear cache and reload 3-4 times to get this opportunity to post this message. Anyone who knows my posting history will realize how distressing that would be for me ... that is, not being able to post a message [grin]. Also saw repeated warnings in IE about error in page ... many retries to get it to load without error.
@scanmead
both kinds of problems (scrambled images and funky web page formats) are happening in both browsers.
--
Martin
MGD posted Sun, 29 June 2008 at 8:26 PM
I see that Momcat wondered about,
what the common denominator is here
IMO, it seems to attack larger files more than smaller files ... i.e., the longer the file, the more likely it will be inaccurate. Other than that it seems to be somewhat random.
Another point ... based on my 6 tests today (downloads), even though the downloaded file content is corrupt, the file size is unchanged in each test ... this suggests that the correct amount of data is being sent (file size, image size, ZIP file size) ... but incorrect values were being substituted at some point.
This could be quite nasty to track down ... one strong possibility is a bad memory sitck in a router somewhere ... or a bad port, bad fiber splice, bad cross-connect cable ... so many interesting possibilities ... and not all of those possiblle hardware impairments are under the control of renderosity (bondware).
--
Martin
p.s. As you might guess, I love to troubleshoot/debug ... hardware/software issues ... then again, my idea of fun ... might not be yours. [grin]
Momcat posted Sun, 29 June 2008 at 8:27 PM
@Larry and featherwitch: I know that if you need anything from RDNA, that they will do whatever is necessary, including an alternate download link if that's the case, to get you your purchases, so don't be afraid to shop there at all.
featherwitch posted Sun, 29 June 2008 at 8:54 PM
Thanks Momcat! It was actually the FaceShop upgrade that I was after that started the whole thing...So no $$ "lost" or anything. And yes, they were very helpful. :o)
Larry F posted Sun, 29 June 2008 at 8:59 PM
Well thanks ever so much, Momcat, but I know those folks at RDNA are tops. I just think I don't need any more aggravation around this type of issue right now - kind of a low priority actually, given other more pressing matters around my house right now. I did buy something from them that got hung up through PayPal and they did practically jump through hoops to rectify. Thanks again.
Larry F
ockham posted Sun, 29 June 2008 at 10:39 PM
Who is your ISP? comcast
What type of Service do you have (dial-up, dsl, cable, etc)?Cable broadband
3) What OS do you run and what version and service packs? XP home, sp3
4) What software is used to Unzip the file? (version & service packs) WinRAR 3.70
5) Do you use any type of download manager? No
7) What is the file size stated on Bondware before downloading and what is the file size your computer has after downloading (but before trying to unzip)? 11.6 MB listed in Firefox
download list, 12.1 MB in file folder.
Note: WinRAR was able to repair the ZIP, and the repaired version extracted properly.
MGD posted Sun, 29 June 2008 at 11:26 PM
I see that ockham seemed to have a success,
WinRAR was able to repair the ZIP, and the repaired version extracted properly.
That may be ... or may not be.
I wouldn't trust those extracted files at all.
If the ZIP was corrupted during the download and the winZIPintegrity checks determined that the ZIP file was corrupted, how could any other software possibly correct the extraction by 'guessing' the correct values? HINT: corrupt ZIP file means the downloaded data included values which were invalid ... that would mean that the extracted file would also be invalid.
IOW, it is not possible to get back the information that isn't there.
--
Martin
AnnieD posted Mon, 30 June 2008 at 12:02 AM
MGD...I have had files to open with winrar that winzip wouldn't open..that's why I don't use winzip anymore...
And...if you tell me I don't know what I'm talking about...I'm gonna smak ya! :blink:
“For those who believe, no proof is necessary. For those who don't believe, no proof is possible.”
[Stuart Chase]
zai posted Mon, 30 June 2008 at 2:11 AM
Has anyone considered the possibility that it may be an ISP issue in only one area? If the people having problems might tell us their basic location that might help...different ISPs perhaps but same backbone?
zai
Larry F posted Mon, 30 June 2008 at 3:53 AM
Sacramento, CA
FrankT posted Mon, 30 June 2008 at 5:44 AM
UK - no problems here
featherwitch posted Mon, 30 June 2008 at 6:25 AM
Massachusetts...
dlk30341 posted Mon, 30 June 2008 at 8:08 AM
Georgia - no problems
Mitzibear posted Mon, 30 June 2008 at 8:17 AM
Thanks for the Info on RDNA. I have sent A email the rendo requestinga refund of what I purchased. All except one item when the vendor here was nice enough to give me a another link to download it at :) But other then that I purchased my items thursday and contacted both vendors. Only one offered another way to download. So now I want a refund for that other item. I am unable to unzip it or use it at all cause of the site messing up. I just want my money back on my credit card. I will not be shopping here anymore till the site is fixed and even then who knows.
Khai posted Mon, 30 June 2008 at 8:38 AM
Canada (cogeco) is having no problems with the site...
seems to suggest there's a routing issue.
3-DArena posted Mon, 30 June 2008 at 9:25 AM
Virginia
and winrar can not open the files completely either.
3-D Arena | Instagram | Facebook
I do not feel obliged to believe that the same
God who has endowed us with sense, reason, and intellect has
intended us to forgo their use.
-Galileo
jaguarwoman posted Mon, 30 June 2008 at 9:43 AM
Send this thread back to the top.
I respectfully request that you please provide alternatives for those buying products who cannot download them and/or extract them.
I understand and empathize with the fact that the network/server/programming issues may be thorny and difficult to troubleshoot because I've directly experienced it myself with my own business. But that is no reason not to address the customer needs in other ways: provide a quick refund and promise of future improved service AND/OR manually send the product from an alternate server. If I, as a small business owner, with myself as sole employee, can do as much 7 days a week, I do not expect less from Renderosity. The credibility of the business on which many of us, both Vendors and customers, depend requires no less.
If, as you have said, this problem is restricted to only a "few" downloads, it should not be a big effort to take the appropriate and intelligent business action.
Just opting out for the weekend is not a good business plan.
Dana Sitarzewski
Jaguarwoman Designs
http://www.jaguarwoman.com
Mitzibear posted Mon, 30 June 2008 at 9:46 AM
As a customer I would just like the say thank you for postingt This. I agree 100% with you!!!
Quote - Send this thread back to the top.
I respectfully request that you please provide alternatives for those buying products who cannot download them and/or extract them.
I understand and empathize with the fact that the network/server/programming issues may be thorny and difficult to troubleshoot because I've directly experienced it myself with my own business. But that is no reason not to address the customer needs in other ways: provide a quick refund and promise of future improved service AND/OR manually send the product from an alternate server. If I, as a small business owner, with myself as sole employee, can do as much 7 days a week, I do not expect less from Renderosity. The credibility of the business on which many of us, both Vendors and customers, depend requires no less.
If, as you have said, this problem is restricted to only a "few" downloads, it should not be a big effort to take the appropriate and intelligent business action.
Just opting out for the weekend is not a good business plan.
MKeyes posted Mon, 30 June 2008 at 10:33 AM
Okay, I just purchased a package yesterday - Needed it very badly, and I get a feeling, I am going to have to re-buy something else because it's a business matter that I need it for, a book cover! Oh this is not a good time for this.
I bought V4 Native American outfit by Renapd and I downloaded it and it came up with the CRC failed, corrupted file! I redownloaded it again and re-tried the extract - same thing. Then I went to Alzip and updated the unzip file untility with the most current and tried it again. Same issue. I have used Alzip for 5 years now and never any problem.
I then tried Winzip - newest version - same problem. So I emailed Renapd and she stated I should get rid of files on computer, try out, GetRight - which I've downloaded and redownload from RMP - which I went to do after having tried that and it stated my download limit had been reached! So I need that reset please... in the meantime, I will answer the above query.
===================================================
Here is what we need to know from everyone having the problem:
Who is your ISP?
** Virgin Media**
What type of Service do you have (dial-up, dsl, cable, etc)?
** Cable - 20mg speed - the fastest!**
3) What OS do you run and what version and service packs?
Windows XP and all the latest Service packs - set at auto updates!
4) What software is used to Unzip the file? (version & service packs)
Alzip - the latest updated version - also - Winzip latest! Same results
5) Do you use any type of download manager?
No ... just now going to try GetRight as soon as my download is reset!
7) What is the file size stated on Bondware before downloading and what is the file size your computer has after downloading (but before trying to unzip)?
The size of the two files say, file 1) 20.54mgs file 2) 21.42 and on my computer the sizes are, 1.) 21,034 - and the second item I don't know because I've exceeded my downloads trying to get them to work and NO ONE has reset them so I can RE-Download the second file! The first two sets I downloaded, I deleted from the files as I was told now I only have ONE of the files now!
Now here is the order number, which was from yesterday... #111424136 - can someone PLEASE RESET my order so that I can re-try downloading it with GetRight ??? This is really holding me up! I can't believe this! I should have gone with the ranger set from Daz3d which ironically, was cheaper! LOL - and I chose this set, and I can't even use it because it won't work!
Daz Studio is searching for files that it can't find because they were corrupted!!!
MKeyes posted Mon, 30 June 2008 at 10:57 AM
Having read through the thread, I too have seen the site load wonky, where I had to refresh 2 X's and some gallery images distorted as was shown. At the time, I thought my graphics card was acting up - now I don't think so.
I also think the problem is a Bondware problem - because two days ago, I had this issue from RuntimeDNA with a sale item that loaded corrupt. I had to re-download it three times and finally it worked because it was a small file that was only a prop that ended up working okay.
This package I've purchased however, not so cheap - is NOT working! Has anyone reset my downloads yet???
And if it doesn't work after this download, I'm going to have to ask for a refund to purchase this set at Daz3d - http://www.daz3d.com/i.x/shop/itemdetails/-/?item=5685&_m=d - besides it's cheaper than the set from here - which is the one that I prefer - but if it won't work, there's nothing I can do about that - I have to go with what "Works!"
So please, reset - so I can try it again! Please!
Mitzibear posted Mon, 30 June 2008 at 11:04 AM
Mkeyes Just wanted to let you know I have tried redownloading my items up to 8 times and still no luck. I have asked the vendor for a refund as Rendo said that is what I have to do. So waiting to hear back from vendor. rendo doesn't seem to care at all cause it's only affecting a few of us. Ok let me rephrase that its not that they don't care they just don't seem to be doing much at all the help us out.
Mitzibear posted Mon, 30 June 2008 at 11:09 AM
Also Mkeyes have you wrote the vendor to see if they will upload the zip file for you to a different site. I actually had one nice vendor do that for me and she is someone I would buy from again :)
MKeyes posted Mon, 30 June 2008 at 11:23 AM
Yes I did write the vendor - this is the reply that I got...
=========================================
Mkeyes,
you need to redownload from RMP... the corruption of the file occured during your transfer so it is on your end the problem.. not the zip itself! It has sold over 500 items and none ever complained so you need to try again and watch over the download so the final zip file you get is what your download window states once it starts! Using GetRight might help to get the file right also...
I have no idea on what sort of connection you are but trust me when I say you need to redownload the file after deleting whatever you've got of the old one in your PC. It's the only way and a common glitch that can happen to anyone.. no need to panic! :)
Rena
=========================================
I will try again - to be on the fair side, because I really need this particular set for the book cover I'm working on. But if it doesn't work - then I'll contact the vendor once more, sending her to this thread.
Thanks Mitzibear!
MKeyes posted Mon, 30 June 2008 at 11:38 AM
Well - first, thanks for the reset - and this time, I used GetRight - and it's still not right! I used IE to download it. I received a complete download and nothing.
I've messaged the merchant, supplied this forum link so she wouldn't think I was making this up - and requested if she could please supply a link from her personal saved file. I will let her know that it didn't work, as the believe copied and pasted error message shows...
================================
Extracting to "C:Program FilesDAZStudiocontent"
Use Path: yes Overlay Files: no
Extracting LINKtoDOWNLOAD_BONUS.txt
Extracting Readme-RT-V4NA.txt
Extracting V4NAcloth_rpd01.jpg
CRC check failed
Error: Unable to extract "C:Program FilesDAZStudiocontentRuntimeTexturesRPDstylingRTv4NAV4NAcloth_rpd01.jpg".
The size of the extracted file (4154663) does not match the uncompressed size (4154674) recorded in the Zip file
Extracting V4NAcloth_rpd02.jpg
Error: Invalid compressed data to expand (inflate) the file
Extracting V4NAearA_rpd01.jpg
Extracting V4NAearA_rpd01t.jpg
Extracting V4NAearA_rpd02.jpg
Extracting V4NAearA_rpd03.jpg
Extracting V4NAearA_rpd04.jpg
Extracting V4NAearB_rpd01.jpg
Extracting V4NAearB_rpd01t.jpg
Extracting V4NAearB_rpd02.jpg
Extracting V4NAearB_rpd03.jpg
Extracting V4NAearB_rpd04.jpg
Extracting V4NAhdband_rpd01.jpg
Extracting V4NAhdband_rpd02.jpg
Extracting V4NAhdband_rpd03.jpg
Extracting V4NAhdband_rpd04.jpg
Extracting V4NAmocs_rpd01.jpg
Extracting V4NAmocs_rpd01t.jpg
Extracting V4NAmocs_rpd02.jpg
Extracting V4NAmocs_rpd03.jpg
Extracting V4NAmocs_rpd04.jpg
Extracting V4NAneck_rpd01.jpg
Extracting V4NAneck_rpd01t.jpg
Extracting V4NAneck_rpd02.jpg
Extracting V4NAneck_rpd03.jpg
CRC check failed
Error: Unable to extract "C:Program FilesDAZStudiocontentRuntimeTexturesRPDstylingRTv4NAV4NAneck_rpd03.jpg".
The size of the extracted file (278810) does not match the uncompressed size (278856) recorded in the Zip file
Extracting V4NAneck_rpd04.jpg
Extracting V4NAshwl_rpd01.jpg
Extracting V4NAshwl_rpd01t.jpg
Extracting V4NAshwl_rpd02.jpg
CRC check failed
Error: Unable to extract "C:Program FilesDAZStudiocontentRuntimeTexturesRPDstylingRTv4NAV4NAshwl_rpd02.jpg".
The size of the extracted file (515912) does not match the uncompressed size (515915) recorded in the Zip file
Extracting V4NAshwl_rpd03.jpg
Extracting V4NAshwl_rpd04.jpg
Extracting V4NAskrt_rpd01.jpg
Extracting V4NAskrt_rpd01t.jpg
Extracting V4NAskrt_rpd02.jpg
Extracting V4NAskrt_rpd03.jpg
CRC check failed
Error: Unable to extract "C:Program FilesDAZStudiocontentRuntimeTexturesRPDstylingRTv4NAV4NAskrt_rpd03.jpg".
The size of the extracted file (1590442) does not match the uncompressed size (1590470) recorded in the Zip file
Extracting V4NAskrt_rpd04.jpg
CRC check failed
Error: Unable to extract "C:Program FilesDAZStudiocontentRuntimeTexturesRPDstylingRTv4NAV4NAskrt_rpd04.jpg".
The size of the extracted file (1663149) does not match the uncompressed size (1663271) recorded in the Zip file
Extracting V4NAtee_rpd01.jpg
Extracting V4NAtee_rpd02.jpg
Extracting V4NAtee_rpd03.jpg
Extracting V4NAtee_rpd04.jpg
Error: Invalid compressed data to expand (inflate) the file
info: overwriting read only, system, or hidden file C:Program FilesDAZStudiocontentlicense.txt
Extracting license.txt
MGD posted Mon, 30 June 2008 at 11:51 AM
I see that MKeyes contacted the vendor and was told,
the corruption of the file occured during your transfer so it is on your end the problem
This is a typical example of bad, inept, callous, untrained tech support. The "Blame the User" form of tech support.
After all, if the vendor gets a payment and you don't get the product ... someone was stealing from you.
As to a correction ... winZIP 9.0 (and above) have the ability to split a ZIP file into to allow eMail. The RMP could use that program to split a large ZIP into sections of ... say, 1.4MBy and eMail each of those parts. The purchaser could then extract those parts into a single folder and use winZIP to get the product. BTW, at this point we don't know if such eMail messages would also become corrupted, do we?
Another possibility would be for the RMP to copy the affected ZIP files to a notebook PC; take that PC to a reliable internet connection; upload the ZIP files to different ISP and notify the affected users aboout the alternate file locations.
Of course, first they would have to recognize the need to be serious about this issue. ... and spend a little money.
Comments ... please.
--
Martin
Mitzibear posted Mon, 30 June 2008 at 11:52 AM
Mkeyes i woudl write and tell her its not on your end and your not the only one having trouble and even point her to this topic to show her its a rendo problem. I would also ask if there is a way you could upload it for you to download somewhere else.
Mitzibear posted Mon, 30 June 2008 at 11:55 AM
Like I said When the one vendor uploaded it to her site for me I had no troubles what so ever with the zip file.
MGD posted Mon, 30 June 2008 at 11:57 AM
I see that MKeyes followed the advice from the vendor and,
used GetRight - and it's still not right
That's about what I expected ... as explained in my message posted Sun, Jun 29, 2008 11:26 pm in response to **ockham. **
--
Martin
MKeyes posted Mon, 30 June 2008 at 12:26 PM
Error here to correct...
"...I've messaged the merchant, supplied this forum link so she wouldn't think I was making this up - and requested if she could please supply a link from her personal saved file. I will let her know that it didn't work, as the believe copied and pasted error message shows..."
This makes it sound like she sent me her copy and IT didn't work! Wrongly worded, I haven't heard from her yet as to say if she will let me download her source, but if and when she does, I will let you know if that copy of it worked.
scanmead posted Mon, 30 June 2008 at 1:18 PM
Would error logs from a browser console help with the page display errors at all? Every single one I'm getting with Opera is linked to the style sheet. Firefox is finding the same errors.
FrankT posted Mon, 30 June 2008 at 1:21 PM
Dunno if this will help any but here's a traceroute from my PC to www.renderosity.com. I don't appear to have any problems at the moment
Tracing route to www.renderosity.com [66.18.125.150]
over a maximum of 30 hops:
1 1 ms <1 ms <1 ms 192.168.2.1
2 9 ms 9 ms 8 ms 10.11.72.1
3 12 ms 12 ms 12 ms osr01hawk-v15.inet.ntl.com [195.188.230.161]
4 15 ms 13 ms 14 ms osr01azte-tenge73.inet.ntl.com [195.188.230.57]
5 8 ms 10 ms 10 ms aztw-t3core-1a-ge-010-0.inet.ntl.com [80.1.240.69]
6 12 ms 11 ms 41 ms win-bb-a-so-200-0.inet.ntl.com [213.105.175.157]
7 13 ms 13 ms 14 ms bre-bb-b-so-100-0.inet.ntl.com [213.105.172.234]
8 17 ms 14 ms 15 ms 195.50.91.129
9 18 ms 26 ms 26 ms ae-31-55.ebr1.London2.Level3.net [4.68.117.158]
10 25 ms 13 ms 21 ms ae-2.ebr1.Paris1.Level3.net [4.69.133.93]
11 20 ms 34 ms 20 ms ae-1-100.ebr2.Paris1.Level3.net [4.69.133.82]
12 32 ms 96 ms 105 ms ae-43.ebr2.Washington1.Level3.net [4.69.137.58]
13 95 ms 108 ms 96 ms ae-82-82.csw3.Washington1.Level3.net [4.69.134.154]
14 104 ms 107 ms 109 ms ae-81-81.ebr1.Washington1.Level3.net [4.69.134.137]
15 99 ms 114 ms 123 ms ae-2.ebr3.Atlanta2.Level3.net [4.69.132.85]
16 111 ms 110 ms 112 ms ae-22-52.car2.Atlanta1.Level3.net [4.68.103.35]
17 111 ms 115 ms 110 ms ae-22-52.car2.Atlanta1.Level3.net [4.68.103.35]
18 118 ms * * ge-10-4.car1.Nashville4.Level3.net [4.68.107.222]
19 * * 120 ms v13.nd1.nas.peak10.net [67.216.160.25]
20 120 ms 122 ms 118 ms cs01.bna2.rentech.net [66.18.99.72]
21 119 ms 119 ms 119 ms cs01.bna2.rentech.net [66.18.99.72]
22 120 ms 120 ms 121 ms renderosity.lb-1.bondware.com [66.18.125.150]
Trace complete.
JeniferC posted Mon, 30 June 2008 at 2:49 PM
I greatly appreciate everyone working with us. We are still in the middle of troubleshooting the problem.
Here is what we have to date:
Bad News: We still have not been able to duplicate the problem, over the week-end I used three different computers in three different neighboring cities, running three different types OS, anti-virus, unzip, etc.
Good News: We have a member who is having the problem working closely with us and we have determined the problem to be files that are over 1 mb. Based on some other variables we have ruled out, we are down to just a few options. We are working now to rule out those last few possibilities.
It DOES appear to be a routing issue at our co-location facility. We are coordinating our efforts with the co-lo's technical staff in order to isolate the variables and rule out the last few remaining possibilities.
We will work to ensure everyone can get the files that they purchased. We haven't gone the route of putting files on another outside server, because of security issues around making sure the files are protected and can only be downloaded by the people that have bought them. However, if this problem cannot be solved soon, we will work out the delivery.
MGD posted Mon, 30 June 2008 at 3:16 PM
I see that JeniferC has,
determined the problem to be files that are over 1 mb
I wouldn't hang my hat on that peg.
I was seeing corupted images from the gallery this morning ... and, as you know, gallery images are limited to 500k.
Do you need results from a trace route command (on windoze, tracert)?
--
Martin
Mitzibear posted Mon, 30 June 2008 at 3:27 PM
However if this problem cannot be solved soon how will us few who can't unzip always get our downloads? Will you always be putting them on a different server for us or are we going to have to contact you ever time we buy something? I mean really if it can't be solved what are we to hope for in the future?
JeniferC posted Mon, 30 June 2008 at 3:37 PM
We have every intention of solving this problem. The only question is when, so the making files available through some other way is just a short term solution.
MKeyes posted Mon, 30 June 2008 at 3:43 PM
This is all well and good, but I'm sitting here, wondering how much longer must I wait? I've contact the merchant and have gotten no reply. I'm trying not to ask for a refund because I want what I purchased, it suits the purpose for which I bought it, however, I paid yesterday ... and today, I'm still waiting for something to happen.
I've tried all that was suggested - I need a solution and soon - I don't feel it's right to have to wait around like this. I need to either use this what I purchased, or get refunded so I can make a purchase elsewhere.
I didn't buy this clothing set because I have a hot idea in mind for an art piece, I purchased it because I need it for a book cover, this is business for me right now ... so I need to know what are my options?
Refund or download that works???
Mitzibear posted Mon, 30 June 2008 at 3:55 PM
Mkeyes I have been waiting since last thursday for something to happen. I agree its not right to have to wait around for these items especially since we have paid for them. I did get one of my items thanks to the vendor but still sadly waiting on a refund or the other item.
Mitzibear posted Mon, 30 June 2008 at 4:13 PM
Well thanks to the other vendor I now have my Other product. YAY. Mkeyes I do hope you get your product soon as well.
angeladami posted Mon, 30 June 2008 at 4:43 PM
I've now sent two requests in to get the file reset and I still have no reset on my file.
KristiS posted Mon, 30 June 2008 at 4:47 PM
I have just responded to your email you sent to store@renderosity.com letting you know I reset your downloads as you requested.
I saw your post and wanted to let you know here in case you did not get my email.
Thank you for your patience and have a nice day!
Kristi
Community Relations Specialist
This is your life - your platform - your stage - your story
angeladami posted Mon, 30 June 2008 at 4:50 PM
Thank you very much, I wont try to download again though un till there is been some progress made with this issue.
KristiS posted Mon, 30 June 2008 at 5:02 PM
You're welcome : )
Kristi
Community Relations Specialist
This is your life - your platform - your stage - your story
MGD posted Mon, 30 June 2008 at 6:12 PM
I see that on Mon, Jun 30, 2008 2:49 pm, JeniferC was considering,
putting files on another outside server,
but,
because of security issues around making sure the files
... can only be downloaded by the people that have bought them
That is trivial to accomplish ...
On that temporary server, you upload the zip files into folders named renderosity/key[n]/
where key[n] is a different 8-digit random number for each scheduled recipient ... send
those keys by eMail to each user individually ... ask that they download promptly and say when that has been successful ... delete that buyer's zip file(s).
Any questions???
--
Martin
tim posted Mon, 30 June 2008 at 6:44 PM Site Admin
Hey guys,
Tim Choate here. We have been working with our colocation provider to back-off some software upgrades they recently applied to our firewall equipment. We wanted to see if this was the cause of the file corruption problem. This work is now complete.
Since we have been unable to reproduce the problem here, we would like to hear from folks that reported problems above to see if this may have cleared up the download problems.
tim
3-DArena posted Mon, 30 June 2008 at 6:48 PM
Tim,
It seems to have done so for me, I managed to download and install one of the files I purchased.
I'll try the other if Order#: 111422603 gets reset for me.
3-D Arena | Instagram | Facebook
I do not feel obliged to believe that the same
God who has endowed us with sense, reason, and intellect has
intended us to forgo their use.
-Galileo
Mitzibear posted Mon, 30 June 2008 at 6:54 PM
This did not work for me. I have these files already but still When i download them from your site I still get this when I try to open the zip
! C:UsersPinkDocumentsDazStudioHairLK-Rose-A4-1_64774.zip: CRC failed in RuntimeLibrariesPoseLK-A4LK-Rose23 Rose-MU4.png. The file is corrupt
! C:UsersPinkDocumentsDazStudioHairLK-Rose-A4-1_64774.zip: CRC failed in RuntimeTexturesLK-A4LK-RoseRose-eye2.jpg. The file is corrupt
! C:UsersPinkDocumentsDazStudioHairLK-Rose-A4-1_64774.zip: CRC failed in RuntimeTexturesLK-A4LK-RoseRose-eyesurface.jpg. The file is corrupt
! C:UsersPinkDocumentsDazStudioHairLK-Rose-A4-1_64774.zip: CRC failed in RuntimeTexturesLK-A4LK-RoseRose-lashes.jpg. The file is corrupt
! C:UsersPinkDocumentsDazStudioHairLK-Rose-A4-1_64774.zip: CRC failed in RuntimeTexturesLK-A4LK-RoseRose-MU2.jpg. The file is corrupt
! C:UsersPinkDocumentsDazStudioHairLK-Rose-A4-1_64774.zip: CRC failed in RuntimeTexturesLK-A4LK-RoseRose-MU4.jpg. The file is corrupt
! C:UsersPinkDocumentsDazStudioHairLK-Rose-A4-1_64774.zip: CRC failed in RuntimeTexturesLK-A4LK-RoseRose-torso1.jpg. The file is corrupt
! C:UsersPinkDocumentsDazStudioHairLK-Rose-A4-1_64774.zip: CRC failed in RuntimeTexturesLK-A4LK-RoseRose-torsoBMP.jpg. The file is corrupt
Madmachine posted Mon, 30 June 2008 at 6:55 PM
No hitter here. 5 sluggish downloads, 5 zip files full of CRC errors
thanos67 posted Mon, 30 June 2008 at 7:07 PM
I ran into this problem of failed CRC's and "invalid compressed date to inflate" on monday june 23 and june 28 before that no problems at all.
I tried to unzip it with Winzip 8.1 I upgraded to Winzip 11.2 Pro and still bad CRC's. I used Winrar and that did not work. I deleted and redownloaded no luck. Used my other computer (Alienware, XP service pack3,winzip8.1,no downloadmanager, norton2008,windows explorer) and still the same problem. I tried right click and hit explore and tried to copy the runtime folder and that did not work. And downloaded the Test Packet and was unable to unzip that too. Some have posted that when A page is downloading they get green and pink on half the picture and the right side of the page where you login etc.. does not show up I have been getting that too.
Does anyone now how I can get my purchases unzipped?
StaceyG posted Mon, 30 June 2008 at 7:32 PM
Hey LSM,
I have reset your downloads for you on the order number you gave above so you can try again:)
Thanks
maraich posted Mon, 30 June 2008 at 7:35 PM
3-DArena posted Mon, 30 June 2008 at 7:44 PM
Quote - Hey LSM,
I have reset your downloads for you on the order number you gave above so you can try again:)
Thanks
Ok, I tried again, but that file will not open.
The file that still will not open is a 22.77MB file
The file that would not open yesterday but opens today is 1.42Mb
3-D Arena | Instagram | Facebook
I do not feel obliged to believe that the same
God who has endowed us with sense, reason, and intellect has
intended us to forgo their use.
-Galileo
featherwitch posted Mon, 30 June 2008 at 7:47 PM
Nope...tried "Milan V4" again...even cleared browser cache...no luck...
tim posted Mon, 30 June 2008 at 8:11 PM Site Admin
Okay - we made a few more server config changes if you could give it another try.
Thanks,
tim
Momcat posted Mon, 30 June 2008 at 8:36 PM
No joy..same errors
Mitzibear posted Mon, 30 June 2008 at 8:42 PM
Nope still the same thing on my end.
tim posted Mon, 30 June 2008 at 8:42 PM Site Admin
Momcat,
Do you have a way to connect to another ISP? Maybe dial-up or grab a wireless connection from a neighbor, etc? I'd love to know if this is ISP specific.
TC
Momcat posted Mon, 30 June 2008 at 9:09 PM
I might. I think my husband kept his dial up account. I'll let you know when he gets back from the store.
tim posted Mon, 30 June 2008 at 9:34 PM Site Admin
One other possibility. In researching this issue, I came across a known problem with Netgear routers corrupting file downloads.
http://forum1.netgear.com/showthread.php?t=6662
I'm curious if anyone here is using a Netgear router? If so, you might try the solution proposed in the Netgear forums above.
tim
Unicornst posted Mon, 30 June 2008 at 9:46 PM
Attached Link: EasyZip
**Something else most having problems seem to have in common is the zipping utility used. Seems it's either Win-Zip or Win-Rar . While I can't state what is wrong or even come close to making any suggestions, I can state that the utility EasyZip has never failed me for being able to open zips. Even those that Win-Zip has given me errors about. It's small and free and worth a try until Rendo can get this thing figured out. Link at the top for those who wish to try it and see if it helps. Unfortunately, it's only for Windows and not MAC users.**
MGD posted Mon, 30 June 2008 at 9:48 PM
I downloaded the 2007's press kit info ZIP file 3 times ... while trying to extract the PDF, I got 3 different errors.
--
Martin
MGD posted Mon, 30 June 2008 at 10:07 PM
I see that tim mentioned some issues with,
Netgear routers corrupting file downloads.
I am using a Netgear WGT624 V3 router.
I followed the link to WGR614vX - corrupt downloads: disable SPI and read those forum entries. Strange stuff ... the originator (ZeBoxx) certainly did his homework.
I made the changes suggested and 3 out of 3 downloads worked properly ... this does look like a solution ... at least for everyone who has a netgear router.
Tim, as a double check, could you have your ISP contact netgear to find out if this an inherent problem with SPI or if it is a problem with the netgear implementation.
Thanks
--
Martin
p.s. Do you have any idea why this came up only after switching to a new ISP?
Momcat posted Mon, 30 June 2008 at 10:14 PM
I was able to get a successful extraction using a connection via my husband's cell phone (T-Mobil)
We also have Netgear. I'll check out that link and see if that will help
Momcat posted Mon, 30 June 2008 at 10:23 PM
Woohoo! The Netgear fix did the trick. The question is now:
Why would this happen only now? What is the relationship between my router and Renderosity's new servers?
Also, this darned scroll up after hitting the enter key while posting as extremely annoying, lol. That is still happening.
angeladami posted Mon, 30 June 2008 at 10:26 PM
Wow, and to think its the router.
Sure enough we disabled the SPI on our netgear and file extracted with no errors, runs perfectly in poser.
TY MGD for letting us in of this!
MKeyes posted Tue, 01 July 2008 at 12:30 AM
Quote - One other possibility. In researching this issue, I came across a known problem with Netgear routers corrupting file downloads.
http://forum1.netgear.com/showthread.php?t=6662
I'm curious if anyone here is using a Netgear router? If so, you might try the solution proposed in the Netgear forums above.
tim
YES! I have a Netgear Wireless router! But we've had it for 3 years now - and no problems up to this episode in the last week or more.
If that is the problem, I looked for disabling this SPI - couldn't find such a thing - I do I go about testing it?
thanos67 posted Tue, 01 July 2008 at 1:23 AM
It was net gear for me. I shut off the SPI and downloaded all my purchases and unzipped just fine. Now to try it with next purchase.
Thank You to everyone for all of your help.
FrankT posted Tue, 01 July 2008 at 2:09 AM
I use a Belkin wireless router which is possibly why I didn't get that particular problem - glad to see it might be fixed!
MKeyes posted Tue, 01 July 2008 at 4:26 AM
Woke this morning, received message from vendor who sent me links from her server and the downloads downloaded quickly - and unzipped and extracted without a hitch! No CRC Failed at all!!! This is definitely a Bondsware problem.
It's not my server, not my zip manager, not my browser. Used what I always used to download that from her and it was done instantly - I even opened Daz and used it to make sure before I said anything, EVERYTHING is as it should be.
Renderosity ... YOU have a problem. I sure hope it's fixed, because I have four things in my wishlist I'd planned to get in the next two weeks, but I won't be getting them as long as this problem exists because I just don't want the frustration.
M Keyes
steveinuk posted Tue, 01 July 2008 at 5:04 AM
I've just downloaded a whole batch of files that are totally corrupt, I can't view your pages without seeing half loaded images and have had some huge delays on here. I need the files urgently so can you please suggest another way I can access them asap.
tim posted Tue, 01 July 2008 at 5:53 AM Site Admin
**steveinuk -
** Our store staff will work with you to make sure you get the files. Please post in the Marketplace Customer Support forum as well.
**
MKeyes -
**Sorry for the hassle. Now that we have an idea what's causing it, we'll definitely go back to our colo provider & have them double check related settings first thing this AM. I agree with you that something changed on our end that triggered the problem, but as you can read in the "Pitfalls" section at this link (http://en.wikipedia.org/wiki/Stateful_firewall), one way to trigger this problem is simply to keep upgrading servers/routers to the latest version.
Tim
MGD posted Tue, 01 July 2008 at 8:17 AM
I see that MKeyes wondered,
I looked for disabling this SPI - couldn't find such a thing
Use your browser to access the router setup: type this into the browser address/location
http://192.168.0.127/
On the left side, look for "WAN Setup" clickk that link and then you should see
an option to "Disable SPI Firewall" ... click to put a check mark and click "Apply".
HTH
--
Martin
featherwitch posted Tue, 01 July 2008 at 8:58 AM
AH, a common denominator! The fix worked for me too! :o) But I too was wondering the same thing about "Why now?"...
Anyhoo, thank you for all your work and insight and I hope everyone else gets up and running!
BARRYH posted Tue, 01 July 2008 at 9:42 AM
Who is your ISP?
VIRGIN MEDIA
What type of Service do you have (dial-up, dsl, cable, etc)?
CABLE
3) What OS do you run and what version and service packs?
WINDOWS XP HOME WITH ALL ISSUED SERVICE PACKS
4) What software is used to Unzip the file? (version & service packs)
PKZIP/UNZIP and WinRAR
5) Do you use any type of download manager?
NO
What Anit-virus software are you running?
NORTON INTERNET SECURITY
7) What is the file size stated on Bondware before downloading and what is the file size your computer has after downloading (but before trying to unzip)?
20,641 AT BONDWARE AND UPON ARRIVAL
What browser do you use?
INTERNET EXPLORER 7
Brand of your router/firewall for your local network? (see known issue with Netgear routers at bottom of this post)
NETGEAR
Mitzibear posted Tue, 01 July 2008 at 10:23 AM
I have fixed my netgear as well :) all is working great now this morning. Thanks so much.
Khai posted Tue, 01 July 2008 at 10:38 AM
that also explains why I had no problems.. running a Linksys Router here...
Moloryx posted Tue, 01 July 2008 at 12:58 PM
Netgear router was indeed my problem, switched off SPI Firewall and everything downloaded fine.
3-DArena posted Tue, 01 July 2008 at 2:56 PM
I also have netgear, I'll try the fix later, though I hate to meddle with things that are not broken elsewhere...
the vendor also sent me the file so I have it.
Will we need this fix or will Bondware be fixing the issue so that we are not required to change that which worked fine last week?
tried fix and it worked
3-D Arena | Instagram | Facebook
I do not feel obliged to believe that the same
God who has endowed us with sense, reason, and intellect has
intended us to forgo their use.
-Galileo
JeniferC posted Tue, 01 July 2008 at 3:37 PM
Attached Link: http://www.renderosity.com/news.php?viewStory=14099
Yes, we are going to continue to work on resolving. However with it being hardware compatibility issues it could take some time. It appears the problem is due to our hardware / firmware upgrades at our co-lo facility.There is also another fix for anyone not wanting to disable the SPI in the NetGear router. Just make sure your download link starts with https://market.renderosity.com. There is now a front page article about the issues so that we can make sure everyone is aware.
whfield posted Tue, 01 July 2008 at 7:30 PM
I just attempted to download the test file and it corrupted like the purchased files. Here is the info you asked for:
Comcast.
Cable
Vista
I've used Windows extractor and WinZip 11.2
No download manager
McAfee
See below for file size difference
Explorer
I've exceeded my downloads for my recent purchase. Any help you can give would be helpful.
Thanks,
W Field
whfield posted Tue, 01 July 2008 at 7:48 PM
Greetings,
I am also running a netgear router. I turned off the SPI Firewall and was able to download the files without error.
Thanks for the assistance.
W Field
maraich posted Wed, 02 July 2008 at 3:00 AM
I have a Netgear router, however turning off the SPI setting did not alleviate the problem for me. Changing to the https version of Renderosity did however fix my downloads.
Larry F posted Wed, 02 July 2008 at 4:22 AM
That might be the solution but that page will not load for me. On any machine, even one NOT using the netgear router. Also, please reset my latest download so I can try it again when the page does finally load. Maybe it is getting too many people on it, thus not loading. Or I want my money back. Thanks.
Larry F
KristiS posted Wed, 02 July 2008 at 8:40 AM
I have reset your downloads for you as you requested so you can try again.
Thank you and have a wonderful day : )
Kristi
Community Relations Specialist
This is your life - your platform - your stage - your story
wolfman2004 posted Wed, 02 July 2008 at 1:37 PM
Hi.
Glad to hear that the point of the problem has been located, and that you are working on fixing it.
I do have a NetGear Router, but I will not disable the routers firewall letting not only Renderosity in, but also hackers etc.
There is a reason for having firewalls.
I am looking forward to the solving of the problem.
tim posted Wed, 02 July 2008 at 1:43 PM Site Admin
wolfman2004,
A better alternative might be to go to NetGear's support website & download their latest code for your particular router. That appears to solve the problem without having to disable the SPI firewall feature. Our testing with their latest code showed no issues with download corruption.
If you go that route, I'd love to hear if it solved the problem for you.
tim
MGD posted Wed, 02 July 2008 at 2:14 PM
I see that tim felt that we should,
go to NetGear's support website & download their latest code for your particular router
I did that and found that I already had the latest firmware (V2.0.25_1.0.1NA) installed on my Netgear WGT624v3 router since about 5/1/2008. ... but that still failed to allow an accurate ZIP download.
It follows that Netgear may not be aware of this issue for my specific model and firmware change level.
I'll need to have additional information to get Netgear to work on a fix.
Please provide me with additional details about the recent changes that were made in your configuration and led to this problem ... information from your new ISP and/or co-lo techs may also be needed.
Thanks.
--
Martin
wolfman2004 posted Wed, 02 July 2008 at 2:30 PM
Hi again.
My router is using the latest software for that specific router.
The router is a NetGear model WNR834b-v2, and the software version is V2.0.8_2.0.8
No change, sorry.
JeniferC posted Wed, 02 July 2008 at 3:17 PM
Martin, I'm not exactly sure what details you are wanting. We did NOT switch ISPs, but only changed our servers IP addresses and updated firmware on our firewall to get it up to date. We are working with our co-lo techs.
JeniferC posted Wed, 02 July 2008 at 3:32 PM
Attached Link: http://kbserver.netgear.com/release_notes/d103295.asp
wolfman, the latest firmware for your NetGear router is 2.1.13 that was released about a month and a half ago. Attached is the link to the firmware upgrade.
JeniferC posted Wed, 02 July 2008 at 5:20 PM
All, we have finally been able to duplicate the problem. We brought in a NetGear router, and downloaded files did unzip properly until we updated the firmware.
Madmachine posted Wed, 02 July 2008 at 5:48 PM
Hello
I was hoping I could get my downloads reset, since the SPI problem has caused me to use up them on products both new and old and needing updating. I particularly need these two orders: Order#: 111423821 & 111291158
Thank you very much
maraich posted Wed, 02 July 2008 at 6:03 PM
Quote - All, we have finally been able to duplicate the problem. We brought in a NetGear router, and downloaded files did unzip properly until we updated the firmware.
Are you saying the router DID work until you updated the firmware?
Does this mean those of us who have the newest firmware on our Netgear routers just have to sit back until another firmware release? Or is this something you can fix on your side? Or am I just totally misunderstanding?
MGD posted Wed, 02 July 2008 at 6:16 PM
I see that JeniferC responded saying,
Martin, I'm not exactly sure what details you are wanting.
I'm not sure what I'm asking either ... but I want to submit a trouble report to Netgear with enough information that they can identify their bug ... maybe even fix it.
One possible way would be to identify which routers and firmware release levels work properly ... and which ones do not work. e.g., my Netgear WGT624v3 with firmware level V2.0.25_1.0.1NA does not work properly while (according to your message to wolfman) a Netgear WNR834b-v2 needs 2.1.13 to work correctly.
We did NOT switch ISPs
Sorry, my misunderstanding.
changed our servers IP addresses and updated firmware on our firewall to get it up to date
It is rare that such a small well-intentioned act should have had such far reaching subtle consequences.
--
Martin
MGD posted Wed, 02 July 2008 at 6:26 PM
I see that JeniferC wrote,
All, we have finally been able to duplicate the problem.
We brought in a NetGear router, and downloaded files
did unzip properly until we updated the firmware.
When she might have meant to write ...
All, we have finally been able to duplicate the problem.
We brought in a NetGear router, and downloaded files
did NOT unzip properly until we updated the firmware.
--
Martin
Larry F posted Thu, 03 July 2008 at 5:08 AM
Joy in Mudville!
Hey all, after days of trying to access that http://192.168.0.127/ it JUST WILL NOT LOAD for me. Keep getting "connection interrupted". So I think after 40+ attempts I can pretty much conclude it is not going to work for me.
HOWEVER, reading through all these messages I see someone had success with "httpS" so I tried that and not a single CRC error.
My thanks to all in here who helped clarify this frustrating little issue.
I think I will bite the bullet and buy another item I want.
Larry F
MGD posted Thu, 03 July 2008 at 6:18 AM
I see that Larry F tried,
to access that http://192.168.0.127/
... and concluded that,
it JUST WILL NOT LOAD for me. Keep getting "connection interrupted".
That last bit suggests that you were using a wireless connection to access the router setup pages ... Right? Did you also try an RJ-45 cable?
--
Martin
KristiS posted Thu, 03 July 2008 at 8:49 AM
Hey Madmachine,
I reset your downloads as you requested so you can try again.
Thank you and have a safe and happy 4th of July weekend : )
Kristi
Community Relations Specialist
This is your life - your platform - your stage - your story
JeniferC posted Thu, 03 July 2008 at 1:18 PM
madmachine, your order downloads were reset.
maraich, yes the zip files were not corrupt until we updated the firmware on the NetGear router. No, you do not have to wait for a firmware release.
We are still working to resolve the issue. Several tests have been being run everyday for over a week. After six different tests today, we have determined that the problem lies in the core routers owned and operated at our co-location facility. Since this involves equipment that isn't ours, it's a holiday week-end, and their highest level technician is on vacation until Monday, the changes the co-lo needs to work on are scheduled for Monday.
MGD posted Thu, 03 July 2008 at 1:33 PM
I see that JeniferC and Renderosity staff,
have determined that the problem lies in the core routers owned
and operated at our co-location facility ...
the changes the co-lo needs to work on are scheduled for Monday.
Please let the Renderosity community know when the changes have been
made so that we can test the downloads with SPI both enabled and disabled.
Thanks
--
Martin
Larry F posted Thu, 03 July 2008 at 3:46 PM
Hey Martin,
I'll look into the RJ-45 cable a bit later. My wireless connection works fine in all other regards - believe me, I've checked since getting caught up in the whole R'osity/zip/CRC situation.
Thank you so much for your suggestion.
Larry F
tim posted Thu, 03 July 2008 at 4:19 PM Site Admin
Quick update:
We've isolated this issue to a single piece of equipment leased from our colo provider. We hope to have it fixed or replaced by middle next week.
Thanks for your patience on this issue,
tim
davidgibson posted Fri, 04 July 2008 at 11:21 AM
This is the first time I have had any problems with the store, the free items are not showing any problems.
1 Bat's SchoolGirl V4 65211
Size-7.3mb Got-7.3mb but the jpgs are corrupt
Skirt1 carshs Poser Pro
2 PzRntArchiver 65330
Seems to be OK
3 PetrolMafiaBasherKit 65108
Size-32.7mb Got-32.7mb
Case4Cart Cr2 is corrupt
Jpgs are corrupt
4 Patriotic Summer 65327
Size-5.7mb Got-5.7mb
Jpgs are corrupt
5 JINN for V4 pt1 59976
Size-34.9mb Got-34.9mb
Will not unzip
JINN for V4 pt2 60818
Size-24.8mb Got-24.8mb
Jpgs are corrupt
6 Maiden Lingerie 4 for V4 65323
Size-19.1mb Got-19.1mb
Jpgs are corrupt
tim posted Fri, 04 July 2008 at 11:51 AM Site Admin
David,
Please see front page article for temporary work around for affected NetGear users.
TC
Purrdey posted Fri, 04 July 2008 at 1:01 PM
I had absolutely no problems at all until I installed a Netgear wireless router.
Now I can't unzip any downloads from Rendo or from RDNA.
How do I access the https download site? Or is it possible to get alternative downloads for my order today?
MGD posted Fri, 04 July 2008 at 3:07 PM
I see that Purrdey has found that,
I can't unzip any downloads from Rendo or from RDNA
It is easy to change the settings in your router ...
Click the link http://192.168.1.1/ (BTW, it might be a good idea to use Right-Click New Tab ... or print these instructions first [grin])
On the left side of the page, look for "Advanced" and then under that, click on "WAN Setup"
Click on the open check box to the left of "Disable SPI Firewall" and click on "Apply"
That should do it.
OK to send me a site mail for more info.
--
Martin
ArthurOPodd posted Tue, 08 July 2008 at 6:38 PM
** **I have purchased, Melodee, ( http://market.renderosity.com/mod/bcs/index.php?ViewProduct=57868 ), a model for Vicky 4.1, and have copied the order info at the bottom for proof.
While trying to unzip the folder, I received multiple error messages, of this nature:
0x80004005 Unspecified error LKD Melodee Body JPEG
0x80004005 Unspecified error LKD Melodee BodyBUM JPEG
0x80004005 Unspecified error LKD Melodee EyesBlue JPEG
0x80004005 Unspecified error LKD Melodee MUJuicy JPEG
0x80004005 Unspecified error LKD Melodee MUpinklemonade JPEG
At this point, I stopped the unzip procedure because I didn't think it likely that the character would work with that many errors.
NOTE:
I've found the information on downloads from netgear, I have tried to disable the SPI firewall in netgear but it didn't work, possibly because the last digit of the router serial number has been scratched off and I'm unable to access information because of this. I have sent an email requesting tech support, but have only gotten the "we received your message and will get back to you" response.
I have tried using the https://renderosity... secure site download trick mentioned in the forum, but got the same messages when I tried to unzip.
I have also had problems with a purchase of RMTH Lara, which apparently had no problem unzipping, but I had to manually search for missing files when I tried to install the files (the manual search apparently solved the problem). Also Obscuria, I don't recall a download problem but when I tried a render one of her wings loaded as a skeletal wing.
SOLUTIONS???
While I'm waiting for a response from Netgear Support, is there anything else I can do? Can you attach the zipped file to an email and send it to me? Are there any discounts on Burning to CD until this is fixed?
ISP - Cox
method- cable
Netgear WGR614v6 router
Windows Vista
Unzipper - Windows explorer
no download manager
antivirus: webroot spysweeper with antivirus and norton internet security (latter subscription expired)
bondware file size 17.6 meg (for Melodee)
my file size same
Thank you.
Tom
Order #
Amount
Order Date
Status
111428308
$6.00
2008-07-06
Paid,No Shipping
tim posted Tue, 08 July 2008 at 7:10 PM Site Admin
Please try your download again. We believe our network engineers have resolved the issue with the Netgear routers as of the scheduled maintenane at 6 PM CST today.
tim
MGD posted Tue, 08 July 2008 at 9:28 PM
I enabled SPI in the router and then did 3 downloads of the test file mentioned at the beginning of this message thread.
The download, extract, and viewing the PDF all seem OK.
What equipment was replaced and what was wrong with it?
--
Martin
ArthurOPodd posted Wed, 09 July 2008 at 2:36 AM
Looks like it worked. I'll try the other files later
Purrdey posted Wed, 09 July 2008 at 1:12 PM
I managed to find out my router log-in and password after two days of searching on the net, trying various defaults, searching through the documentation and finally emailing Virgin. The reply came swiftly.... "It's printed on the bottom of your router!" and umm.. it was /blush!
All sorted and now I believe the fix has been made too.
I just wanted to thank everyone on here for the help!
MGD posted Fri, 11 July 2008 at 9:32 PM
What gives?
--
Martin