Forum: Photoshop


Subject: CS will not open...info missing. Any idea what to do?

TomDart opened this issue on Jun 29, 2008 · 5 posts


TomDart posted Sun, 29 June 2008 at 6:53 PM

I use CS2 mainly but have CS on the pc.  I tried to open it and this window came up.

I suppose this refers to the "activation" info or something similar.   Does anyone know what to do to get the program functioning again?  Any advice is appreciated greatly.     TomDart.


Victoria_Lee posted Sun, 29 June 2008 at 7:06 PM

Is your CS2 an upgrade?  If so, you can't run both CS and CS2 on the same computer because of activation issues.

I have stand-alones for CS, CS2 and CS3 but I can still only have one activated at a time because of the shared program files.

You might want to go over to the Adobe forums and see if they have a fix for this.

Hugz from Phoenix, USA

Victoria

Remember, sometimes the dragon wins. Correction: MOST times.


TomDart posted Sun, 29 June 2008 at 7:18 PM

Victoria_Lee,  I don't recall if this is an upgrade or not. I have run the CS previously while CS2 was also working which means at one time both worked on the same pc..    I will check Adobe and see what they say.  
thanks.       Tom.


retrocity posted Sat, 05 July 2008 at 9:04 AM

 as a side note, when ever PS starts to act a bit wonkey, toss out your PS Pref file (preference file) and let PS rebuild a fresh one.

do one of the following:

New Preferences files are created the next time you start Photoshop.

this usually clears up any odd and unexplained problems that arise.

:)
retrocity

 


TomDart posted Sat, 05 July 2008 at 9:38 AM

I will give that a try. Sounds simple enough. Thanks.   Tom.