Forum: MarketPlace Customers

Subject: Coupon not applying?

Rosemaryr opened this issue on Aug 30, 2008 · 24 posts

Rosemaryr posted Sat, 30 August 2008 at 9:21 AM

Tried using the 25% off coupon on a $34 order today.  As you can see from the screenshot, the time stamp is right, but the coupon comes up "not found or has expired".

Help?

RosemaryR
---------------------------
"This...this is magnificent!"
"Oh, yeah. Ooooo. Aaaaah. That's how it starts.
Then, later, there's ...running. And....screaming."

Ralf61 posted Sat, 30 August 2008 at 9:29 AM

... same problem here ... 

Kattey posted Sat, 30 August 2008 at 9:43 AM

Same problem here!
I hope it will be sorted before expiration time...

SimplyTina posted Sat, 30 August 2008 at 9:59 AM

Same Thing Here.........

willdial posted Sat, 30 August 2008 at 10:14 AM

I am having the same problem too. I sent an email to renderosity. I hope they respond in time.

jennblake posted Sat, 30 August 2008 at 10:30 AM

Well guess it's just not me then. Loaded up a cart that is overflowing...but can't use the coupon. Will just have to hold off until it is sorted out. I hope it's before the deadline to use it. :-(

tekun posted Sat, 30 August 2008 at 11:04 AM

Good, I'm not the only one... this sucks tho, I'll be leaving now and wont be back before the deadline... guess I'll have to get them another time >.>

doublecm1 posted Sat, 30 August 2008 at 11:08 AM

I was afraid it was just me..thought I was doing something wrong..I did it 6 times duh blound

CauriBlackthorne posted Sat, 30 August 2008 at 11:26 AM

Hope they fix it soon...


jakiblue posted Sat, 30 August 2008 at 11:29 AM

not working for me either. and as i'm in a different timezone and am about to head off to bed, hope it will be extended cos of this.

StaceyG posted Sat, 30 August 2008 at 11:34 AM

Hi all,

We are looking at this right now. Hold tight and I'll let you know when its resolved.

Thanks

jakiblue posted Sat, 30 August 2008 at 11:37 AM

thanks Stacey! i'm dying to go to bed (it's 2.30am!) but i'll hang out a bit longer to see if there's a fix

StaceyG posted Sat, 30 August 2008 at 11:41 AM

Hello,

 

I just tested the coupon code and it worked fine for me. Please make sure if you are copying and pasting the code its exact with no trailing or leading spaces, then hit the "apply" button once you have the coupon code in the appropriate coupon field.

 

 

Thank you

Stacey

CauriBlackthorne posted Sat, 30 August 2008 at 11:48 AM

Thanks for fixing it, worked fine for me now :-)


SimplyTina posted Sat, 30 August 2008 at 11:50 AM

Thanks it worked for me now! :)

jakiblue posted Sat, 30 August 2008 at 12:07 PM

yay! it worked! purchased my cart (and it's going to be vegemite on toast for dinner for me for the next week...LOL) and now i'm off to bed! thanks Stacey!

fullquiver posted Sat, 30 August 2008 at 12:11 PM

Thanks for fixing.  

:thumbupboth: 

jennblake posted Sat, 30 August 2008 at 12:15 PM

Worked perfectly! Although I don't know if that's exactly a good thing. lol Bad Jenn. Thank you!

Rosemaryr posted Sat, 30 August 2008 at 1:06 PM

Working for me, too!  Excellent support work!  Thank you, Stacey!

RosemaryR
---------------------------
"This...this is magnificent!"
"Oh, yeah. Ooooo. Aaaaah. That's how it starts.
Then, later, there's ...running. And....screaming."

Kattey posted Sat, 30 August 2008 at 2:53 PM

A bit offtopic, but I have a problem with an order, where I can tell about it?

StaceyG posted Sat, 30 August 2008 at 4:51 PM

I replied to the post you made in this forum.

Thanks

Ralf61 posted Sat, 30 August 2008 at 5:13 PM

now it should work - but i don't see the coupon code anymore ... please help!

Thx

 

StaceyG posted Sat, 30 August 2008 at 5:29 PM

Hello,

Please see the information at the link below that gives the current coupon info.

http://www.renderosity.com/news.php?viewStory=14208

Thank you

Ralf61 posted Sat, 30 August 2008 at 5:57 PM

Thanks for your help - i didn't remember where to find the coupn.

Kind regards