paganeagle2001 opened this issue on Sep 05, 2008 · 11 posts
paganeagle2001 posted Fri, 05 September 2008 at 8:29 AM
Hi there, as part of my order:-
111456901
I bought the faerie & fantasy: 50 vue 6 terrains without realising that they cannot be loaded in Vue 6 Easel as they are not .VOB files.
http://market.renderosity.com/mod/bcs/index.php?ViewProduct=56696&
I have tried to get in touch with the vendor, kore21, without a respopnse. Could you please issue a refund for me on this one item from the order.
Many thanks.
Richard
Who honors those we love for the very life we live?, Who sends monsters to kill us?, and at the same time sings that we will never die., Who teaches us whats real?, and how to laugh at lies?, Who decides why we live and what we'll die to defend?, Who chains us?, and Who holds the key that can set us free... It's You!, You have all the weapons you need., Now Fight!
KristiS posted Fri, 05 September 2008 at 10:52 AM
We ask that you please give the vendor up to 3 business days to provide you with product support.
If you have not heard back from the vendor within this time frame, please send an email to store@renderosity and let us know.
Thank you and have a nice weekend!
Kristi
Community Relations Specialist
This is your life - your platform - your stage - your story
paganeagle2001 posted Mon, 08 September 2008 at 3:39 AM
Hi there, as part of my order:-
**111456901
I bought the faerie & fantasy: 50 vue 6 terrains without realising that they cannot be loaded in Vue 6 Easel as they are not .VOB files.
http://market.renderosity.com/mod/bcs/index.php?ViewProduct=56696&
I have tried to get in touch with the vendor, kore21, without a respopnse. Could you please issue a refund for me on this one item from the order** .
The above was originally posted in the MarketPlace Customer Support forum on September the 5th. It is now the 9th and after looking at my Sent mail option I have noticed that my email to kore21 has still to be read.
Many thanks.
Richard
Who honors those we love for the very life we live?, Who sends monsters to kill us?, and at the same time sings that we will never die., Who teaches us whats real?, and how to laugh at lies?, Who decides why we live and what we'll die to defend?, Who chains us?, and Who holds the key that can set us free... It's You!, You have all the weapons you need., Now Fight!
paganeagle2001 posted Mon, 08 September 2008 at 7:11 AM
Bit of an error on the date, that should have read that today is the 8th.
All the best.
Richard
Who honors those we love for the very life we live?, Who sends monsters to kill us?, and at the same time sings that we will never die., Who teaches us whats real?, and how to laugh at lies?, Who decides why we live and what we'll die to defend?, Who chains us?, and Who holds the key that can set us free... It's You!, You have all the weapons you need., Now Fight!
KristiS posted Mon, 08 September 2008 at 9:03 AM
I responded through the email you sent to store@renderosity.com.
Thank you,
Kristi
Community Relations Specialist
This is your life - your platform - your stage - your story
paganeagle2001 posted Tue, 09 September 2008 at 11:19 AM
Just a little comment. If the store allows 3 business days for a vendor to reply to a refund request, and the store is open 24 hours a day, 7 days a week, why should I have to wait for the start of a so called business week?
kore21 has still not read my request as I keep checking on the Sent Mail option.
The origonal request was sent on September 5th, it is now the 9th. To me that is 4 business days, weekends should not apply to a 24 hour, 7 daya a week store.
All the best.
Richard
Who honors those we love for the very life we live?, Who sends monsters to kill us?, and at the same time sings that we will never die., Who teaches us whats real?, and how to laugh at lies?, Who decides why we live and what we'll die to defend?, Who chains us?, and Who holds the key that can set us free... It's You!, You have all the weapons you need., Now Fight!
paganeagle2001 posted Wed, 10 September 2008 at 8:33 AM
Hi Kristi, business day 3. Still no sign of kore21reading the email I sent them about the refund.
All the best.
Richard
Who honors those we love for the very life we live?, Who sends monsters to kill us?, and at the same time sings that we will never die., Who teaches us whats real?, and how to laugh at lies?, Who decides why we live and what we'll die to defend?, Who chains us?, and Who holds the key that can set us free... It's You!, You have all the weapons you need., Now Fight!
KristiS posted Wed, 10 September 2008 at 9:19 AM
I will consult with the MarketPlace manager to find out what we can do to get this resolved for you.
I will let you know as soon as I find something out.
Thank you,
Kristi
Community Relations Specialist
This is your life - your platform - your stage - your story
KristiS posted Wed, 10 September 2008 at 2:00 PM
I just wanted to let you know I have issued you an instore credit for the product you are unable to use.
Thank you and have a wonderful day : )
Kristi
Community Relations Specialist
This is your life - your platform - your stage - your story
paganeagle2001 posted Wed, 10 September 2008 at 2:03 PM
Thank you Kristi.
All the best.
Richard
Who honors those we love for the very life we live?, Who sends monsters to kill us?, and at the same time sings that we will never die., Who teaches us whats real?, and how to laugh at lies?, Who decides why we live and what we'll die to defend?, Who chains us?, and Who holds the key that can set us free... It's You!, You have all the weapons you need., Now Fight!
KristiS posted Wed, 10 September 2008 at 2:17 PM
You are very welcome : )
Kristi
Community Relations Specialist
This is your life - your platform - your stage - your story