Moonfire opened this issue on Jan 21, 2009 · 6 posts
Moonfire posted Wed, 21 January 2009 at 11:33 AM
Order number 111525660
I have NO idea what happened with this order. I emailed the store immediately after I noticed the error and never received a response.
I would like to pay for this item using my store credit. Can someone pretty please fix this for me?
Thanks!
KristiS posted Wed, 21 January 2009 at 12:14 PM
Hello,
I'm very sorry but there is no way for us to go into our system and change the method of payment once it has already been made.
I can delete this order for you and you can reorder using your credit card as payment.
Please let me know what you would like me to do.
Thank you,
Kristi
Community Relations Specialist
This is your life - your platform - your stage - your story
Moonfire posted Wed, 21 January 2009 at 12:17 PM
Deleting it would be fine :D
Thanks so much!
KristiS posted Wed, 21 January 2009 at 12:38 PM
Hello,
Well, I guess I am not deleting it...LOL
I am showing you have successfully downloaded your product.
Please let us know if you need further assistance.
Thank you and have a wonderful day!
Kristi
Community Relations Specialist
This is your life - your platform - your stage - your story
Moonfire posted Wed, 21 January 2009 at 4:32 PM
Thanks so much Kristi!
KristiS posted Wed, 21 January 2009 at 4:34 PM
You are very welcome : )
Have a wonderful rest of the day!
Kristi
Community Relations Specialist
This is your life - your platform - your stage - your story