First, allow me to appologise if you think this is the wrong place to bring up an issue with  e-on. If you already have Vue7 infinite or if you have or intend to get complete and think you will never want infinite, please ignore this thread.  But if you have the slightest interest in a possible v7comp->v7inf upgrade please read on and add your comment.
I have been trying for weeks to get a descent answer from e-on why such a path doesnt exist with no success. (The best(ha ha...) offer they had was 'returning' complete with the lose of the upgrade privileges, which means getting inf then would cost $500. )
The answers to my question why is there no upgrade path wereto repeat  that there is no path but not why. The latest one-liner is 'We have decided to split our product line, due to the results of our market analysis'
I find this very unsatisfactory and wondered if others feel similarly. I would direct you to my ticket but apparantly e-on thinks tickets are of no interest to the rest of the comunity and dont always allow public accsess. So here is my latest post. If you agree with any of it post here and I'll copy/paste your comments to my ticket. Perhaps public pressure could help?

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Selina,
Well, I understand very well by now that you dont want to answer my question. Either that or you are assuming I'm a retarded/ignorant person. My inteligence is at least average and my education is higher than average, so stop feeding me meaningless one-liners.
My question isnt why you if or why you introduced two lines of products. The specific questions are
-Why isnt there a way to move from the top of the artists line to the pro line. It isnt a weird or novel suggestion, you yourself use this philosophy in the rest of your products. Did your market research include this point?
Did it show that there is no demand to such option -I know that isnt true from posts in vue forums.
Did your market research show you will lose money by enabling such a transfer? -that cant be true because customers will have to pay an additional amount for the upgrade, they dont expect it for free.
Did your market research show that customers will be intimidated into buying infinite directly? - not in the current economy. More likely that they wont get any version.
Did your market research show that if someone changes their mind about upgrading to complete they should lose their upgrade priviledges? if they 'returned' complete they have NOT upgraded, they should be able to upgrade to something else. It isnt like you need to restock anything or put the electrons back on the shelves, is it?
Did your market research show that the best way to treat a customer who has a valid query is to ignore them? What a shame. In my experience companies that use 'The customer is always right' philosophy gain more respect and more business.

I've asked before and I'll ask again - if you dont know or dont have the authority to answer, forward the question to your superiors. I'll be happy with an informative and respectful answer here, by e-mail, on a forum, in a newsletter, by phone or any way you cant think of.

Thanks

Please add your comment  and thanks for your time

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