Just got an e-mail from the above saying they'd credited my account with some funds for being a good customer!!
Thought it was a scam at first, but no there it is in my account at e-on, ta very much!
In my position with no job at the moment this is very much appreciated and yes I will post a TY on their site too!

Injustice will be avenged.
Cofiwch Dryweryn.