LeChatDesigns opened this issue on May 13, 2009 · 4 posts
LeChatDesigns posted Wed, 13 May 2009 at 12:18 PM
Hello, I've been a member here for quite some time and never had an order problem before this. I used Paypal for my order on 5-10-09. The order status shows as unpaid in my Renderosity account. The order does not show at all in my Paypal account. Please advise as to how I should procede.
Thank you in advance for your assistance,
Cat of Le Chat Designs
KristiS posted Wed, 13 May 2009 at 1:16 PM
Hello,
You can send your payments from PayPal to payments@renderosity.com. After
payment has been sent, please send an email with your Paypal transaction ID# and order # to store@renderosity.com so that we can manually verify receipt of payment and mark your order as paid so you'll have access to your downloads.
Thank you and have a wonderful day!
Kristi
Community Relations Specialist
This is your life - your platform - your stage - your story
LeChatDesigns posted Wed, 13 May 2009 at 6:00 PM
Thank you for your help!
I followed your instructions for payments and then sent an e-mail to: store@renderosity.com. Let me know if you need anything else.
Kindest regards,
Cat of Le Chat Designs
KristiS posted Thu, 14 May 2009 at 10:37 AM
You are very welcome : )
I have responded to the email you sent me : )
Thank you again and have a wonderful day!
Kristi
Community Relations Specialist
This is your life - your platform - your stage - your story