Hello, I received an email

It looks to be a legitimate email. I just forwarded it to you via the contact us on this page rather than going through the email (in case it's a phishing attempt). My question is was this a legitimate problem or am I extremely nervous over a phishing attempt? Any help would be greatly appreciated.

The dust settled, thinking "what a fine home, at least for now" not realizing that doom would soon be coming in the form of a vacuum cleaner.