Smith Micro has about the worse Customer Service I have ever encountered. I ordered Poser 8 from them 1 week ago and paid for over night shipping. I have yet to see my package! They gave me a tracking number for UPS that UPS cannot even verify exists. They keep telling me they are researching the problem. Well they aren't trying to crack the human genome, all they have to do is ship me another package.

I've been a loyal Poser user since version 2 and have never had any trouble from the company before this. Problems were always solved without treating me like a bother. Now they did give me store credit for my shipping charges, big deal, if I don't spend the money with them by Sept 30 it's gone.

They told me my original purchase didn't ship because I didn't give them a valid shipping address. That is BS, it was filled in my Paypal plugin and it was complete, I didn't push this I just wanted my upgrade.

I asked them today to just send me the package, if it had been shipped it would be here by now, they responded by giving me a tracking number that UPS can't even verify exists. I really am beginning to feel like I'm getting the runaround.

I chose the physical disc over the download for the simple reason I know everyone was having trouble with the downloads.

Does anyone else think I'm being unreasonable? Anyone else having trouble with Smith Micro?

Robert Bullock
KYHighlander59