I am one of the Many Poser users having problerms with release 8..

I have contacted Smith Micro three times..
Now,  here is the post I get..

I may be slightly off topic,  but the only responses I am getting from " SMITH MICRO "

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Since it has been four business days since we wrote to you, we will consider your incident closed until we hear from you again about it. If you did not see the response, a copy of it can be found at the top of the Discussion Thread below.

If you need to update this incident with additional information, we suggest using the link below and updating it directly. Or if you wish, click REPLY and place your message between the prompts at the end of this email.

If, when replying, the prompts do not appear in the message, please copy the prompts referred to below, paste them into your MESSAGE REPLY and enter your reply between those prompts. Otherwise, we will not receive your message.

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I think this is rather rude.  Especially since there has not been any solution offered..
Below is the last response from SM

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I do not have any additional details at this time. It does appear this issue will be addressed in the Service Release, but I do not have a release date on the Service Release at this time.

John Csaky | Customer/Tech Support
Smith Micro Software, Inc. | www.smithmicro.com

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Does any reasonable person expect someone to be satisfied that an issue is considered to be CLOSED just because a few days have gone by.?