nakamuram opened this issue on Oct 21, 2009 · 10 posts
nakamuram posted Wed, 21 October 2009 at 11:24 AM
Please cancel my order #111655689. It still shows a status of "unpaid."
KristiS posted Wed, 21 October 2009 at 2:51 PM
Hello,
Befor I cancel this payment, can you please tell me if you ever received a confirmation from Paypal? Also, you can still pay manually through paypal if you like, do you want me to tell you how to do that?
Please let me know.
Thank you and have a nice day!
Kristi
Community Relations Specialist
This is your life - your platform - your stage - your story
nakamuram posted Wed, 21 October 2009 at 2:56 PM
I paid by credit card, not PayPal. I checked my PayPal account and there are no transactions from Renderosity.
KristiS posted Wed, 21 October 2009 at 3:26 PM
I think you might have clicked the Paypal button by accident because our system is showing you chose to pay using Paypal.
Do you want me to cancel this order so you can pay choosing "credit card" as your payment method?
Thank you!
Kristi
Community Relations Specialist
This is your life - your platform - your stage - your story
nakamuram posted Wed, 21 October 2009 at 5:23 PM
Yes, please cancel and I will make a new order.
KristiS posted Thu, 22 October 2009 at 8:17 AM
I have deleted this order for you as you requested.
Thank you and have a nice day!
Kristi
Community Relations Specialist
This is your life - your platform - your stage - your story
nakamuram posted Thu, 22 October 2009 at 11:29 AM
Thanks Kristi!! One more question: How do I pay for order 111656573? I went to PayPal to pay, but cancelled to make a change. Now I can't make my change, nor can I pay? Can you help me pay, please?
KristiS posted Thu, 22 October 2009 at 12:00 PM
Hello,
Please log into Paypal and choose the "send money" option. Send the amount due to payments@renderosity.com.
Please send another email to store@renderosity.com with your order # and paypal transaction ID# so we can verify your payment and mark your order as paid.
Thank you and have a nice day
Kristi
Community Relations Specialist
This is your life - your platform - your stage - your story
nakamuram posted Thu, 22 October 2009 at 10:20 PM
Have sent you my money and my transaction information. Thanks Kristi!!
KristiS posted Fri, 23 October 2009 at 9:00 AM
You are very welcome : )
I have now verified your paypal payment and marked your order as paid.
Thank you very much and have a wonderful weekend!
Kristi
Community Relations Specialist
This is your life - your platform - your stage - your story