Forum: MarketPlace Customers


Subject: Order#: 111769629

sigilind opened this issue on May 28, 2010 · 6 posts


sigilind posted Fri, 28 May 2010 at 8:10 AM

Hi Kristi,

my Order will not become available for Download.
Paypal Transaktionscode: 67455802NG185235D

  1. Mai 2010 14:24:24 MESZ
    $34,13 USD an Bondware, Inc (payments@renderosity.com)

Could you please investigate?

Thanks
Sigmar


KristiS posted Fri, 28 May 2010 at 8:50 AM

Hi Sigmar,

Paypal is showing your paypal payment was cancelled. This is the only information I can see so you will have to find out from paypal why it was cancelled and resubmit payment for this order.

Thank you and have a wonderful weekend : )


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  


sigilind posted Mon, 31 May 2010 at 6:13 AM

Hi Kristi,

Paypal confirmed the payment to Renderosity.
In addition I have the amount charged on my Banking Account:
Buchungstag:  31.05.2010
Auftraggeber/Zahlungsempfänger:  SIGMAR MANN
Vorgang:  LASTSCHRIFT
Empfänger/Zahlungspflichtiger:  PAYPAL
Verwendungszweck 1:  QQI4NW2249R5AY82 * BONDWARE
Verwendungszweck 2:  IN, IHR EINKAUF BEI BONDWA
Verwendungszweck 3:  RE IN
Verwendungszweck 4:  100528P3TX2556GH
PayPal-Logo 28. Mai 2010 14:24:24 MESZ
Transaktionscode: 67455802NG185235D
Artikelnummer 111769629 $34,13 USD 1 $34,13 USD
Order#: 111769629

Please have a look into this Issue.

Regards
Sigmar


Debbie M. posted Mon, 31 May 2010 at 8:21 AM

 Hello Sigmar,

I have verified receipt of payment and marked your order paid.

Your downloads are now available.

Thank you for shopping at the Marketplace!

Debbie M.


sigilind posted Tue, 01 June 2010 at 4:03 AM

Hi Debbie,

thank you for your help with this Issue.

Regars
Sigmar


Debbie M. posted Tue, 01 June 2010 at 8:31 AM

 You're very welcome Sigmar :)

Debbie M.