michelvanspeybroeck opened this issue on May 30, 2010 · 4 posts
michelvanspeybroeck posted Sun, 30 May 2010 at 3:23 PM
I tried to purchase the upgrade on the webshop of Smith Micro. So obviously i had to give my serial number.
But i get this message that the serial number is not recognisable and then they suggest that i visit the support site of the Smith Micro website.
So i registered the poser 6 with Smith Micro hoping tht this would solve the problem still the same fault message.
I tried there knowledge base with all kind of search words and combinations,......... no answer to be found.
Any help would be appreciated. Thanks.
Miss Nancy posted Sun, 30 May 2010 at 3:44 PM
we need to wait a bit before they allow a less expensive upgrade price from poser 8 AFAIK.
nruddock posted Sun, 30 May 2010 at 5:27 PM
The best thing to do is contact CP support, once you're sure that the problem isn't anything related to actually entering the serial (extra spaces from cutting and pasting, 0 or O, 1 or I misreads etc).
RedPhantom posted Sun, 30 May 2010 at 6:09 PM Site Admin
Yes contact tech support. If I remember correctly there were some problems with p6 SN not being recognised. that maybe the case again.
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