Forum: Suggestion Box


Subject: Suggestion system: more than just a suggestion box

Rutra opened this issue on Jun 13, 2010 · 17 posts


Rutra posted Sun, 13 June 2010 at 11:59 AM

Hi!

I think a suggestion box like this forum is a good idea to keep the site permanently improving and it's also a good sign of "customer focus". However, a suggestion box is only the start of any suggestion system. I think it's also necessary a feedback to the customer about which suggestions are accepted, rejected (and, in this case, for which reason), what's the implementation state, etc.

So, my suggestion is to keep an "suggestions list" somewhere in the site, with these fields:

Furthermore, I propose a reward (for example, a discount in the market place) for every implemented suggestion.

Thanks!