Forum: MarketPlace Customers

Subject: order no: 111794785 problem unzipping file

macatelier opened this issue on Jul 30, 2010 · 17 posts

macatelier posted Fri, 30 July 2010 at 2:14 PM

 My customer keeps getting the following error message when trying to unzip the file:

 ** "!   D:Downloadstemplates! Clothing BASE FILES!!!    Boughtsewandsewromance_59063sewandsewromance_59063.zip: Cannot create 
!   The system cannot find the path specified.
!   D:Downloadstemplates! Clothing BASE FILES!!!    Boughtsewandsewromance_59063sewandsewromance_59063.zip: Attempting to correct the invalid file name
!   D:Downloadstemplates! Clothing BASE FILES!!!    Boughtsewandsewromance_59063sewandsewromance_59063.zip: Cannot create 
!   The system cannot find the path specified.
!   D:Downloadstemplates! Clothing BASE FILES!!!    Boughtsewandsewromance_59063sewandsewromance_59063.zip: Attempting to correct the invalid file name
!   D:Downloadstemplates! Clothing BASE FILES!!!    Boughtsewandsewromance_59063sewandsewromance_59063.zip: Cannot create 
!   The system cannot find the path specified.
!   D:Downloadstemplates! Clothing BASE FILES!!!    Boughtsewandsewromance_59063sewandsewromance_59063.zip: Attempting to correct the invalid file name
!   D:Downloadstemplates! Clothing BASE FILES!!!    Boughtsewandsewromance_59063sewandsewromance_59063.zip: Cannot create 
!   The system cannot find the path specified.
!   D:Downloadstemplates! Clothing BASE FILES!!!    Boughtsewandsewromance_59063sewandsewromance_59063.zip: Attempting to correct the invalid file name
!   D:Downloadstemplates! Clothing BASE FILES!!!    Boughtsewandsewromance_59063sewandsewromance_59063.zip: Cannot create 
!   The system cannot find the path specified.
!   D:Downloadstemplates! Clothing BASE FILES!!!    Boughtsewandsewromance_59063sewandsewromance_59063.zip: Attempting to correct the invalid file name
!   D:Downloadstemplates! Clothing BASE FILES!!!    Boughtsewandsewromance_59063sewandsewromance_59063.zip: Cannot create 
!   The system cannot find the path specified.
!   D:Downloadstemplates! Clothing BASE FILES!!!    Boughtsewandsewromance_59063sewandsewromance_59063.zip: Attempting to correct the invalid file name
!   D:Downloadstemplates! Clothing BASE FILES!!!    Boughtsewandsewromance_59063sewandsewromance_59063.zip: Cannot create 
!   The system cannot find the path specified.
!   D:Downloadstemplates! Clothing BASE FILES!!!    Boughtsewandsewromance_59063sewandsewromance_59063.zip: Attempting to correct the invalid file name
!   D:Downloadstemplates! Clothing BASE FILES!!!    Boughtsewandsewromance_59063sewandsewromance_59063.zip: Cannot create 
!   The system cannot find the path specified.
!   D:Downloadstemplates! Clothing BASE FILES!!!    Boughtsewandsewromance_59063sewandsewromance_59063.zip: Attempting to correct the invalid file name
"**

She's using WinRAR/WinZIP and has downloaded other files with no problem. She's also tried downloading to another drive and another computer. It seems as though the slashes are missing from the file path. Can anybody help please?

KristiS posted Fri, 30 July 2010 at 3:05 PM

Hello,

Can you please tell me which product they are trying to download?

Thank you!


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  

powerage posted Fri, 30 July 2010 at 5:45 PM

A customer just contact me because he has (apparently) also same problem with the products they just bought in my store (they do not install in the runtime).
order: 111795869
products ID: 74195 and 74718

macatelier posted Fri, 30 July 2010 at 9:52 PM

 
order no: 111794785
Product ID 61846

KristiS posted Fri, 30 July 2010 at 10:41 PM

Hello,

Thank you and I will see if I can find out why they are having problems with the products they purchased from both of you.

With it being the weekend, it may be a little while before I hear anything back.

Thank you and have a wonderful weekend!


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  

macatelier posted Fri, 30 July 2010 at 11:34 PM

 Thanks Kristi, you too :-)

powerage posted Sat, 31 July 2010 at 1:09 AM

Thanks Kristi.

nruddock posted Sat, 31 July 2010 at 6:08 AM

There are several things you can do to assist is diagnosing the problem :-

  1. Check the integrety of the ZIP file.
    Many unzipping tools have a "Test" option which will check that all the files have the correct CRCs.
  2. If 1) confirms that the file is OK or if your unzipper doesn't have a check option, try unzipping to a another directory (one with a simple short path like C:Temp).

These should confirm that you have a valid archive and that your unzipper can cope with the contents.
If step 1) fails, redownload after clearing your cache and repeat.
If step 2) fails, try using another unzipper, e.g. 7-Zip
If both steps succeed the it's most likely that the problem is caused by the path you were originally trying to unzip to.
Assuming you having had trouble using that location before, a possible explanation would be that the troublesome entries are generating too long a filename.
Neither of the ReadMes indicate the use of any awkward characters.

macatelier posted Sat, 31 July 2010 at 6:29 AM

 Thanks nruddock I'll pass on the info and see if it solves the problem.

nruddock posted Sat, 31 July 2010 at 7:01 AM

Quote - ... and see if it solves the problem.

While it strictly speaking won't solve the problem, it will narrow down considerably where/what the problem actually is.

KristiS posted Sat, 31 July 2010 at 11:01 AM

Thanks for the info nruddock: )

Please keep me posted macatelier and powerage...thanks!


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  

powerage posted Sat, 31 July 2010 at 11:13 AM

Thanks for the info nruddock. No news of my customer Kristi.

macatelier posted Sat, 31 July 2010 at 3:23 PM

 Not heard from mine yet either.

KristiS posted Sat, 31 July 2010 at 4:08 PM

thank you, I am afraid this might have to wait until the office opens back up tomorrow.


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  

KristiS posted Mon, 02 August 2010 at 1:53 PM

Hello,

We were able to unzip and extract all files from all 3 purchased products using Winzip.

Please ask the customer to download the lastest free trial version of Winzip from Winzip.com and use that program to unzip and extract the files.

Thank you for your patience and have a nice day!


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  

macatelier posted Mon, 02 August 2010 at 4:17 PM

 Thanks for all your help Kristi and nruddock. I've passed on the info to my customer, but no news yet.

KristiS posted Mon, 02 August 2010 at 4:59 PM

You are very welcome..just please keep me posted : )


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story