Forum: MarketPlace Customers


Subject: Problem with downloaded file

mrp2284 opened this issue on Aug 20, 2010 · 6 posts


mrp2284 posted Fri, 20 August 2010 at 10:05 PM

Hi,

I just purchased and downloaded the "Wolf for Poser by AM".  Two of the three zip files unzipped fine, but the first one -- AM_Wolf1_97103.zip generates an error and won't unzip.  The error is "Unknown Method".  I've downloaded the file 3 times with Firefox and twice with IE just to be sure but each time it shows the same error.  Can you please help me with this?

Thanks 😄


StaceyG posted Fri, 20 August 2010 at 11:59 PM

Hello,

You will need to contact the vendor directly for product support.
To contact the vendor please click the "contact" link next to the vendor's name on the product page, or use the site mail system.
Site mail requires only the vendor's username.

Please allow 2-3 business days for a response.
If you have not heard from the vendor in that time frame, please let us know so we can contact them on your behalf.

Thank you,
Stacey


StaceyG posted Sat, 21 August 2010 at 12:02 AM

Also I reset your downloads so you can try again. Please be sure that any download managers/accelerators are disabled when downloading from Renderosity as that can sometimes cause an issue with the zip.

Thanks


mrp2284 posted Sat, 21 August 2010 at 1:25 AM

Thanks Stacey.  It still didn't work after the reset so I'll contact the vendor directly.  😄


mrp2284 posted Sat, 21 August 2010 at 7:03 PM

Just wanted to close the loop and say that the vendor (Papillon68) responded to my problem and solved it with a new zip file very, very quickly after I contacted him.  I'm very happy with the response and I'll definitely buy more of his products.  Thanks :-) 


StaceyG posted Sat, 21 August 2010 at 7:30 PM

Great news!!! thank you so much for letting me know it's all resolved.. A big shout out to Papillon68 for taking care of this so quickly for ya:)