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Renderosity Forums / MarketPlace Customers



Welcome to the MarketPlace Customers Forum

Forum Moderators: tim, msansing, ebasham

MarketPlace Customers F.A.Q (Last Updated: 2024 Nov 28 10:29 am)

Contact and Support Information:

To reach our Marketplace staff, please open a support ticket at
support.renderosity.com

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Subject: Paypal payment not acknowledged


masha ( ) posted Wed, 13 October 2010 at 4:36 PM · edited Thu, 14 November 2024 at 11:13 PM

Going through Paypal  payment,  their system wouldn't accept my password till I changed it, by which time my order was  listed as unpaid in my order list.  Following the FAQ here I sent an email to Renderosity with the payment details from Paypal.  However it has not been acknowledged yet by Renderosity, almost 20 hours later now, and the item is  still listed as unpaid.

Your assistance would be appreciated with the mail to Renderosity duplicated below.

 To:    store@renderosity.com   
 Have originally had problems with logging into PayPal, have now sent payment for $16.91 for:
 
 Order#: 111834813
 Date: 2010-10-12
 Status: Unpaid,Unshipped
 
 Gift Certificate $10.00
 
 Date    Items Ordered:    Qty:    Price:
 10/12/2010    PoseMorphLoader (Download Pending)    1    $29.90
 
 Item(s) Subtotal:    $29.90
 Shipping & Handling:    $0.00
 Taxes:    $0.00
 Coupon:    $-2.99
Total:    $26.91

Thank you very much.



KristiS ( ) posted Wed, 13 October 2010 at 5:36 PM

Hello,

Can you please provide me with your paypal transaction ID# so I can verify payment as I am having a hard time finding the transaction.

Thank you and have a nice day!


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  


masha ( ) posted Wed, 13 October 2010 at 6:05 PM

Thank you for your attention  KristiS :)

Amount: $16.91 USD
Transaction Date: October 12, 2010
Transaction ID: 4YC05122M0903282A

You have a good one too :)



KristiS ( ) posted Wed, 13 October 2010 at 10:14 PM

Hello,

Thank you very much as I was now able to verify your paypal payment and marked your order as paid.

Thank you again and have a nice day!


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  


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