Hi,

 

after finishing the order (111842175), I find nothing more than the line

"Trick-or-Treat Grab Bag"

in "My account". Nothing to download there.

Have I done something wrong in the checkout process?

 

Kind Regards,

 

Mjrk

Mine is also empty:((

Ordernumber:111842283

Regards Marianne

Hi,

I also had it 3 times (orders # 111842230, 111842263 and 111842272), they appear in the item list as void packages from Dotthy :

Dotthy 1 $0.00 111842230 10/29/10 N/A   12/31/69
Dotthy 1 $0.00 111842263 10/29/10 N/A   12/31/69
Dotthy 1 $0.00 111842272 10/29/10 N/A   12/31/69 So this is the fabled trick, either on us or on the Renderosity store team; in the latter case it is generally known under the vocable "bug" :)

Kind regards

Philippe

Hello,

I have responded to all 3 of you through site mail.

Thank you and I hope each of you have a fantastic weekend!

Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  

Thanks for the hint, Philippe!

But - again - nothing to download there.

I guess, thats the treat, since we offered no candy.

Kind Regards,

me again (baffeled)

Quote - Hello,

I have responded to all 3 of you through site mail.

Thank you and I hope each of you have a fantastic weekend!

Thank you Kristi ,

got the sitemail and I also have responded.

Have a nice weekend.

Regards Marianne

Thank you Marianne_Designs

I will get to it as soon as I can so you can have your treat : )

Have a wonderful weekend!

Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  

Hi Kristi,

I´ve still not received my Grabbag :-((

Regards Marianne

Hello,

I see this post is before I gifted it to you this morning, I received your site mail and responded : )

 

Thank you and have a nice day!

Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  

Thank you Kristi,

I ´ve got my Grabbag now and i am very happy!!

 

Hmmmm . . . I didn't even get an empty bag. Nothing was added to my last order. = (

Order#: 111843401
Date: 2010-10-30

 

I'm a bit confused as well.  Mine shows up in the order list, but there's nothing to download.  Or I could be doing it wrong.  It's been one of those Saturdays.  :)

Order Number:  111843561

Date: 2010-10-30

Hello LmWolfSpirit,

As stated on the Homepage, the trick or treat item must be added to your cart at the time of checkout.

Please see the link below to the page with the instructions so you can get a treat : )

http://www.renderosity.com/trick-or-treat-grab-bag-cms-15297

 

Thank you and have a nice day!

Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  

Hello SabaTaru,

I am showing the product in your account under that order and the download link/zip file is right beside the title of the product : )

Please let me know if you need further assistance.

Thank you and have a nice day,

Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  

Quote - Hello LmWolfSpirit,

As stated on the Homepage, the trick or treat item must be added to your cart at the time of checkout.

Please see the link below to the page with the instructions so you can get a treat : )

http://www.renderosity.com/trick-or-treat-grab-bag-cms-15297

 

Thank you and have a nice day!

 

I did click on the link, but I was in a hurry and did not notice whether or not there were any changes to my order. Apparantly, there wasn't. So I lose out due to an unrecorded click.

 

 

Hello,

You can place another order to receive a treat as we cannot go and add treats after the order has already been made.

Please just be sure the item is added to your cart at time of checkout so you receive your product.

Thank you and have a nice day!

Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story