gojira opened this issue on Oct 30, 2010 · 12 posts
gojira posted Sat, 30 October 2010 at 12:57 PM
I made a mistake in adding an item to my cart as part of the Halloween Grab Bag Promotion. Is it possible to remove the item from my account & credit my card . . . I have not downloaded that particular item . . .
The item is a part of Order # 111843507 - Aircraft 737 (for Poser) . . .
I misunderstood the instructions on the Promo page . . . I thought I had to choose an item & then put it directly into my cart at the time of purchase . . .
Thanks . . .
KristiS posted Sat, 30 October 2010 at 1:16 PM
Hello,
I will need to ask the MarketPlace manger when the office opens back up on Monday.
I will let you know as soon as I here back from her.
Thank you and have a nice day!
Kristi
Community Relations Specialist
This is your life - your platform - your stage - your story
gojira posted Sat, 30 October 2010 at 1:32 PM
Thanks . . . ! 
Quote - Hello,
I will need to ask the MarketPlace manger when the office opens back up on Monday.
I will let you know as soon as I here back from her.
Thank you and have a nice day!
KristiS posted Sat, 30 October 2010 at 10:40 PM
You are very welcome : )
Kristi
Community Relations Specialist
This is your life - your platform - your stage - your story
DarkAngelGenesis posted Sun, 31 October 2010 at 10:22 AM
Hi, I made the same mistake! At least you are not alone here.
gojira posted Sun, 31 October 2010 at 2:58 PM
Quote - Hi, I made the same mistake! At least you are not alone here.
Thanks . . . Hopefully we'll get a good outcome from this . . .
gojira posted Tue, 09 November 2010 at 3:06 PM
Hi . . . I was wondering what the status of my request was . . . Thanks . . .
KristiS posted Tue, 09 November 2010 at 5:00 PM
Hello,
I am so sorry I did not come back in here and respond as I responded to an email you sent, did you not receive my response?
Regards,
Kristi
Community Relations Specialist
This is your life - your platform - your stage - your story
gojira posted Tue, 09 November 2010 at 5:07 PM
Quote - Hello,
I am so sorry I did not come back in here and respond as I responded to an email you sent, did you not receive my response?
Regards,
Yes - I got an e-mail - 11/2/2010 1:07:58 PM
Hello,
Just to be sure, you added this product to your cart thinking it would be
free meaning you would receive it as your Grab Bag item? <<
To which I responded that that was exactly how it happened . . .
That was last e-mail that I received . . .
Thanks . . .
KristiS posted Wed, 10 November 2010 at 11:19 AM
I am very sorry about that, I have issued an instore credit for this item for you to use on a future purchase.
Thank you and have a nice day!
Kristi
Community Relations Specialist
This is your life - your platform - your stage - your story
gojira posted Wed, 10 November 2010 at 11:31 AM
Thanks . . . !
Quote - I am very sorry about that, I have issued an instore credit for this item for you to use on a future purchase.
Thank you and have a nice day!
KristiS posted Wed, 10 November 2010 at 12:33 PM
You're very welcome : )
Kristi
Community Relations Specialist
This is your life - your platform - your stage - your story