novelist999 opened this issue on Dec 19, 2010 · 7 posts
novelist999 posted Sun, 19 December 2010 at 10:24 PM
I just used your newsletter 12 Days of Christmas Day 5 coupon for 30% off a $25.00 or more order and only received 15% off at checkout. It was Order #: 111872090
Here's the info for the coupon I'm referring to:
For tomorrow, Sunday December 19th only, we will be offering an exclusive coupon for our newsletter subscribers that is good for 30% off your next purchase of $25 or more. Please enter coupon code: Thanks!
Debbie M. posted Sun, 19 December 2010 at 11:54 PM
The coupon was not valid for sale, clearance or bundle items. So if any of that applied to anything in your cart, that is the reason for the difference.
Debbie M.
imax24 posted Mon, 20 December 2010 at 10:11 PM
The newsletter announcement doesn't say anything about sale items being excluded. Nor does the newsletter for the current discount. You only find out you can't have the discount when you're at checkout.
The newsletters used to (as of time before last) say whether the discount applies to sale items or not. Now that information is left out.
Debbie M. posted Tue, 21 December 2010 at 9:08 AM
Yes, the newsletter clearly states:
Coupon valid now through 11:59pm (cst) on Tuesday December 21st. Cannot be used on Sale, Clearance or Bundled products
and for the one from the 19th it stated:
Coupon valid now through 11:59pm (cst) on Sunday December 19th. Cannot be used on Sale, Clearance or Bundled products
Debbie M.
hemi426 posted Tue, 21 December 2010 at 12:28 PM
Great, there goes Turmaline for V4 sniff
imax24 posted Tue, 21 December 2010 at 1:42 PM
A few paragraphs in the last couple newsletters have been black text on black background. When I highlight the whole thing and paste into Word I can see the discount restrictions. It may be an issue with my e-mail client. If so, apologies.
thaaksma posted Tue, 21 December 2010 at 4:24 PM
We've identified some CSS conflicts that might arise within certain mail clients. In just a couple of hours we'll be sending our next '12 Days of Christmas' broadcast in which we hope will correct the problem of black text on black backgrounds.
Thank you for your help in calling this to our attention.