BUSHY8996 opened this issue on Feb 01, 2011 · 13 posts
BUSHY8996 posted Tue, 01 February 2011 at 1:43 PM
Hi all,
Thought I would upgrade Vue8 Esprit - so got Vue9 Esprit through the post today, was really exited. But, when I went to enster the serial to proceed with installation - it will not let me enter E in any of the feilds - apart from the 2nd to last.
Which is not good as all start with ESP!! has anyone else had this problem??
Rich_Potter posted Tue, 01 February 2011 at 1:46 PM
I think the ESP is already coded in, OR, you are using the wrong code...
you have to register your serial number with the e-on webiste and then you get an instalation number which starts with INST (perhaps?). Have a read around e-on website in your account area it might clarify it a bit.
BUSHY8996 posted Tue, 01 February 2011 at 1:59 PM
I went to E-ON website to register - which passed me to Cornucopia,
and it shows the following - but I do not have a code starting INST - all I have is the License Card with the Serial No on it??
Manual Activation - Vue for 3D Artists:
Paste your INST code here:
thefixer posted Tue, 01 February 2011 at 2:27 PM
Sometimes it will only go in by using CTRL+V
After you've copied it of course.
Injustice will be avenged.
Cofiwch Dryweryn.
BUSHY8996 posted Tue, 01 February 2011 at 2:39 PM
Tried CTRL+V but just inputs SP & not ESP?
thefixer posted Tue, 01 February 2011 at 2:44 PM
Have you tried it anyway? You know, put it in as it is and hitting OK or whatever it is to see if it works anyway?
Just a long shot, don't know what else to suggest.
e-on's registration process has always been a dog..
Injustice will be avenged.
Cofiwch Dryweryn.
BUSHY8996 posted Tue, 01 February 2011 at 2:51 PM
Strange - tried CTRL+V again and now it inputs INS? Put code in - but states invalid serial no?
Really confused now..
Rich_Potter posted Tue, 01 February 2011 at 2:52 PM
I would contact e-on directly, they can help you with your codes tell you which one to put where etc.
Rich_Potter posted Tue, 01 February 2011 at 2:53 PM
but before you do, the boxes that it asks you to enter the code into, does it have any letters BEFORE the first box?
perhaps a print screen of the input box. DO NOT let us see your codes though, just the input box.
BUSHY8996 posted Tue, 01 February 2011 at 3:12 PM
Here is the screen shot
BUSHY8996 posted Tue, 01 February 2011 at 3:16 PM
does it have any letters BEFORE the first box? It has VUE9 and then a 3 letter box for ESP
ShawnDriscoll posted Tue, 01 February 2011 at 4:56 PM
E-on normally has the first part of the your code displayed before the boxes. Don't re-type that part in the first box. And don't confuse activation code with serial number on the registration card.
BUSHY8996 posted Wed, 02 February 2011 at 4:46 AM
Resolved - I type the serial no: onto a word doc and tried to copy and past it - but that didn't work so tried CTRL+V and it pasted/installed fine - at last.
I spoke with E-on and they said it seems to be a commen problem with them - not allowing you to enter the E in the first box.
Thanks for all your help and advice.
Regards,
Bushy