MtnMist opened this issue on Mar 15, 2011 · 10 posts
MtnMist posted Tue, 15 March 2011 at 7:38 AM
Hi - The 'already bought' function isn't working and allowed me to repurchase two items I previously purchased: BeanSidhe by kaydream and DreamQuest Armor by scooby37. These purchases went through, so how does one get a refund or credit when this happens? Thanks in advance. :)
KristiS posted Tue, 15 March 2011 at 9:57 AM
Hello,
The techs are looking into this : )
We are sorry for nay inconvenience this may be causing.
Thank you and have a nice day!
Kristi
Community Relations Specialist
This is your life - your platform - your stage - your story
MtnMist posted Tue, 15 March 2011 at 10:21 AM
Thank you, Kristi. These orders went through PayPal and are paid. May I ask the procedure for either a refund or store credit? Do I need to do this through an email or just post the order numbers here? Oh, and just to test it I put an item into my cart that I knew I previously purchased and again it would have allowed me to buy it. Thanks again. :)
KristiS posted Tue, 15 March 2011 at 11:25 AM
Please send an email with the order information to store@renderosity.com so I can assist you with this.
Also, I found out that in order for us to offer the grab bag promotion, we had to remove the duplicate purchase flag so the grab bag could be "purchased" more than once.
This function will be turned off the rest of the week so please be careful when prchasing products for the rest of the week.
Thank you and have a great day!
Kristi
Community Relations Specialist
This is your life - your platform - your stage - your story
MtnMist posted Tue, 15 March 2011 at 11:42 AM
Thank you, Kristi! I've sent a detailed email with all the info. :)
KristiS posted Tue, 15 March 2011 at 1:07 PM
You are very welcome..thank you : )
Kristi
Community Relations Specialist
This is your life - your platform - your stage - your story
rebelmommy posted Thu, 17 March 2011 at 3:38 PM
I dont know if the techs are still working on this but wanted to let you know that this is still an ongoing issue.. I almost bought 2 things I already own just now. Thank goodness my daughter was standing here and pointed out that I already bought them for the project I am working on..LOL
Renderosity's "problem Child"
Support Hydrocephalus research.. because a Shunt is NOT a cure!
KristiS posted Thu, 17 March 2011 at 3:51 PM
In order for us to offer the grab bag promotion, we had to remove the duplicate purchase flag so the grab bag could be "purchased" more than once.
This function will be turned off the rest of the week so please be careful when purchasing products for the rest of the week.
Thank you and have a great day!
Kristi
Community Relations Specialist
This is your life - your platform - your stage - your story
rebelmommy posted Thu, 17 March 2011 at 5:46 PM
Ahhh that explains it :) Thanks for the info!
Renderosity's "problem Child"
Support Hydrocephalus research.. because a Shunt is NOT a cure!
KristiS posted Fri, 18 March 2011 at 10:56 AM
You're welcome : )
Kristi
Community Relations Specialist
This is your life - your platform - your stage - your story