I emailed Rendo about a refund I received, & received an answer, I replied to that answer with a question, as I cannot find the area alluded to, but have not received any answer.

It was stated "As explained on the credit" - for future reference, where would I see this explanation, I cannot find it anywhere in my account. The only reference to the credit I can find is under reports>credit account & there is no explanation there. So could someone point to where this is.

Thanks

The best & most beautiful things in the world cannot be seen nor touched... but felt in the heart.

Helen Keller

My Gallery                       My Freebies                        My Store

It is stated in the ebot you receive about the credit. I don't think you will see that in the actual account page but instead on the ebot.

 

If you need to know about this one specifically, just sitemail me the credit number or buyer name and I can give you the explaination listed for that particuliar credit

 

 

Thanks

Stacey

I didn't get any ebot, I just noticed it in my account & had to email & ask what it was for. I know why it was issued now, I just could not find this "explanation" everyone kept referring to & wanted to know where it was. If the ebots are automatic, there is something wrong cause I didn't get one.

The best & most beautiful things in the world cannot be seen nor touched... but felt in the heart.

Helen Keller

My Gallery                       My Freebies                        My Store

Umm is anyone going to address this? Was the ebot that wasn't sent where the information was supposed to be? Has the programmer been advised these ebots aren't being sent?

The best & most beautiful things in the world cannot be seen nor touched... but felt in the heart.

Helen Keller

My Gallery                       My Freebies                        My Store

Yes as I stated it was in the ebot which I stated in my post above.  The logs show the ebots are being sent. I don't know what happened in your case but it seems to be an isolated incident as there is no issue with the credit ebots.

There seem to be a lot of isolated incidences with ebots as a lot of people seem to report not getting them ;-)

The best & most beautiful things in the world cannot be seen nor touched... but felt in the heart.

Helen Keller

My Gallery                       My Freebies                        My Store

Most of the time in those isolated incidents its the email client. For example, hotmail and gmail..I had to quit using my personal gmail account about a year ago because of constant issues from multiple sites I visit online.