MtnMist opened this issue on Jun 10, 2011 · 4 posts
MtnMist posted Fri, 10 June 2011 at 1:11 PM
Hello - I purchased items yesterday with the emailed coupon code and there was no problem. Today when I tried to utilize the same code (it's good until Sunday) the message is that it's either not valid on the item or it didn't meet minium purchase. The emailed flyer says it is valid on sale and clearance and doesn't mention a minimum. Is this a system glitch or am I doing something incorrectly? Thanks in advance.
Linda
Debbie M. posted Fri, 10 June 2011 at 2:12 PM
Hi Linda,
The broadcast does mention a minimum, it's right above the coupon code as you can see here: http://www.renderosity.com/sugary-sweet-savings-cms-15645
Please let us know if your order meets the requirements and it's still not working.
Debbie M.
MtnMist posted Fri, 10 June 2011 at 2:24 PM
I followed the link and, yes, it indeed says '$15. minimum' (paraphasing). I received two 'Coupon with Sugar on Top!' emails (I assumed it was an email hiccup), identical and with no mention of a minimum.
Edit: Not actually an edit, because i caught this before hitting 'post'. In both emails, the words/lines above the coupon code are black on a black background, rendering them and their message invisible. It wasn't until I just now highlighted that section that it became visible. Can't say that finding this out after the fact and only because i intended to copy and paste made me very happy. No part of a message or email should be in black on a black background.
Debbie M. posted Fri, 10 June 2011 at 2:36 PM
I will let marketing know of the black on black problem. I wasn't aware of it until you mentioned it.
My apologies for the inconvenience.
Debbie M.