livingdeadgirl79 opened this issue on Jun 18, 2011 · 4 posts
livingdeadgirl79 posted Sat, 18 June 2011 at 4:32 PM
I recently experienced catastrophic hard drive failure. I thought I was safe, having had backups across several DVDs, but something went wrong, and they all have a bunch of errors, if they aren't downright unreadable.
I can, if you would like me to, go through and list which things I actually can't download (I had sort of started to get what I could, anyway), and I'm not trying to be lazy or a pain in the posterior, at all, but thought it would be a little easier to just ask that they all be reset.
Again, if this is a problem I certainly understand, but if you can do this it will be so greatly appreciated. :) And this time, I'll back them up on DVDs and on my other machine.
KristiS posted Sat, 18 June 2011 at 11:45 PM
Hello,
I have reset your downloads for you as you requested.
Please be sure to disable any download accelerator/manager you may have running as they do not work with our system.
Thank you and have a nice day!
Kristi
Community Relations Specialist
This is your life - your platform - your stage - your story
livingdeadgirl79 posted Sun, 19 June 2011 at 1:28 PM
Thanks so much.
Renderosity has always, in all the years I've been a member here, had the most awesome customer support!
KristiS posted Sun, 19 June 2011 at 1:54 PM
Awww, thanks you so much for all the kind words.
You are very welcome and have a nice day!
Kristi
Community Relations Specialist
This is your life - your platform - your stage - your story