Forum: MarketPlace Customers


Subject: Is there a 'formal' process for processing PayPal payments? Please mark my orde

HeavyRay opened this issue on Jun 22, 2011 · 3 posts


HeavyRay posted Wed, 22 June 2011 at 9:03 PM

Is there a formal process wherein SOMEONE is responsible for monitoring the 'payments' mailbox?  I ask because on several occasions (I think this is my third or fourth), two days have elapsed after I have paid via PayPal (using the email method of payment) and the order is never marked as 'paid' (unless I make a posting here or send a followup email.) I would think there exists some procedure wherein 'payments@renderosity.com' is checked periodically during the day for payments received...  Would you mind sharing how/when things are actually done???

In any event, here's the latest tracking info from PayPal for Order 111962351:

Payment Sent (Unique Transaction ID # 5SK39761YV707401X)
Amount sent: -$67.83 USD
Fee amount: $0.00 USD
Net amount: -$67.83 USD
Date: Jun 20, 2011
Time: 18:31:29 PDT
Status: Completed

Tks,

Ray (HEAVYRAY)