sigilind opened this issue on Jul 14, 2011 · 9 posts
sigilind posted Thu, 14 July 2011 at 1:56 AM
Hi Kristi,
I have bought the New Pamps Set from Billy-T. There is a Issue with this Set and Poser 2010 SR1.
I tried to contact Billy-T, but after three Weeks and more than one Mail via the Rendeosity Mail System and his own E-mai, l I think I need some help.
At the moment I'm not asking for a refund, but I need a solution for the Problem.
Maybe you are able to establish contact with Billy-T.
Best Regards
Sigmar
KristiS posted Thu, 14 July 2011 at 9:29 AM
Hello,
Please provide me with the order # so I can better assist you with this. Also, I had to take out the email address from your post as that is the vendor's personal email address and is a privacy issue when posted for all to see.
Thank you,
Kristi
Community Relations Specialist
This is your life - your platform - your stage - your story
sigilind posted Fri, 15 July 2011 at 7:05 AM
Hi Kristi,
here is the Order # 111955978 Date 06/05/11.
The E-mail was provided by Billy-T himself in his readme File that is part of his Pamps Set. So I did not consider it as a private E-mail. Sorry for that.
Best Regards
Sigmar
KristiS posted Fri, 15 July 2011 at 9:49 AM
Hello,
I have tried to contact the vendor on your behalf.
If you do not hear back from the vendor within 3 full business days, please send an email to store@renderosity.com and let us know so we can take the next step.
Thank you and have a nice day!
Kristi
Community Relations Specialist
This is your life - your platform - your stage - your story
sigilind posted Mon, 01 August 2011 at 7:50 AM
Hi Kristi,
sorry to bother you again, but after I wrote the Mail to store@renderosity
I did not get a response. Neither did the Vendor contact me.
Regards
Sigmar
KristiS posted Mon, 01 August 2011 at 4:57 PM
I will take care of this first thing tomorrow morning.
Thank you and have a nice day!
Kristi
Community Relations Specialist
This is your life - your platform - your stage - your story
KristiS posted Tue, 02 August 2011 at 3:07 PM
Hello,
This has been taken care of. Please see your account for the instore credit.
Thank you and have a great day!
Kristi
Community Relations Specialist
This is your life - your platform - your stage - your story
sigilind posted Wed, 03 August 2011 at 12:23 AM
Hi Kristi,
as always you have taken care of the problem.
Thanks for your help and have a Nice Day.
Regards
Sigmar
KristiS posted Wed, 03 August 2011 at 12:57 PM
Awww, thank you so much for the kind words.
You are very welcome and I hope you have a fantastic week and weekend!!!
Kristi
Community Relations Specialist
This is your life - your platform - your stage - your story