DarksealStudios opened this issue on Sep 05, 2011 · 5 posts
DarksealStudios posted Mon, 05 September 2011 at 4:48 AM
Hello, I ordered my named changed on 8-24, order #111994290 I don't think I ever made an account with the name I selected but if one exists I'm sure it's mine.... Can you let me know how long this process is supposed to take please? I am a vendor as well, in case that takes longer.
KristiS posted Mon, 05 September 2011 at 4:03 PM
Hello,
I will let the staff member that takes care of this know and I'm sure it will be done first thing tomorrow morning.
Have a great day!
Kristi
Community Relations Specialist
This is your life - your platform - your stage - your story
StaceyG posted Tue, 06 September 2011 at 9:20 AM
Hello,
Someone does have that username and it's a currently active account. None of the information on that account matches what is on your account so it doesn't look like that username belongs to you so I can't change it to what you requested.
Please email me (stacey@renderosity.com) another username change choice so I can process this for you.
Thank you
Stacey
DarksealStudios posted Tue, 06 September 2011 at 1:42 PM
I don't want another name as all my other accounts and my .com are now Darkseal. I would like a refund instead. How do I go about getting a refund for the order.
StaceyG posted Tue, 06 September 2011 at 4:44 PM
Contact store@renderosity.com and they will take care of this for you. Sorry but I can't do the name you want if it's an active account with purchases and all.