onimusha opened this issue on Sep 20, 2011 · 13 posts
onimusha posted Tue, 20 September 2011 at 4:52 AM
Okay, today is release day... no idea how to download my pre-ordered upgrade. Anyone know how? Will they send me an email with a link? Why haven't they sent it already?
On my order history it says I have a voucher code to redeem for the download, no idea where to redeem it.
Anyone know what's going on?
Thanks...
MacMyers posted Tue, 20 September 2011 at 5:05 AM
Thank you very much for your pre-order of Poser Pro 2012. Your new software is going to be ready for you to claim on Tuesday, 9/20 so we wanted to send out a reminder on what the steps are for redeeming your pre-order voucher.
Step #1 – Open a web browser and visit the online store to log into your account with your user name and password.
Sign in here: http://store.smithmicro.com/signin.aspx
Step #2 – Click on the redemption url below and then click the "Proceed to Check Out" button.
http://poser.smithmicro.com/poserpro2012/av/new-digital
Step #3 – Review the shopping cart. Digital buyers can choose to keep or delete the Extended Download Service on their order – it is automatically added so if you don't want it, be sure to use the "trash can" button to remove it.
Step #4 – Apply your Pre-Order Voucher Code to the order: Ra7e4eWyg.
Enter the code above into the Coupon area and click on the "Apply Coupon" button
Step #5 – Click continue and complete the order process. Shipping fees or extended download service will require payment.
Your voucher was just for the amount of the software, so if you ordered a physical shipment or you decided to keep the Extended Download Service you will be prompted for a credit card in order to pay for just that item during check out.
If your order is $0, you will just be presented with the confirmation and download page right away.
“So, roll me further B_t__h!”
martial posted Tue, 20 September 2011 at 5:07 AM
I have also received today information about ok to proceed the steps are for redeeming your pre-order voucher.
i click to the adress url in the Smith micro email and got the message the adress is invalid
I go directly to Smithmicro ,sign in ,put upgrade 2012 in the cart ,try apply the pre-order voucher code and nothing change the full price for the upgrade still there
So maybe we must wait that Smith micro correct this
RobynsVeil posted Tue, 20 September 2011 at 5:09 AM
I'm having a problem with:
Step #2 – Click on the redemption url below and then click the "Proceed to Check Out" button.
There is none.
Monterey/Mint21.x/Win10 - Blender3.x - PP11.3(cm) - Musescore3.6.2
Wir sind gewohnt, daß die Menschen verhöhnen was sie nicht verstehen
[it is clear that humans have contempt for that which they do not understand]
onimusha posted Tue, 20 September 2011 at 5:11 AM
Thank you. Not sure why I didn't get a message like that sent to me.
bantha posted Tue, 20 September 2011 at 5:29 AM
Maybe you have to click "reload" if you visited the link earlier. The link they sent me worked for me (Pro Upgrade - download). A shame that it will need some hours before I can start downloading....
A ship in port is safe;
but that is not what ships are built for.
Sail out to sea and do new things.
-"Amazing
Grace" Hopper
Avatar image of me done by Chidori.
MacMyers posted Tue, 20 September 2011 at 5:45 AM
I'm Dl'ing now. It's SLoooooow. I cut and paster the URL's.
“So, roll me further B_t__h!”
ShawnDriscoll posted Tue, 20 September 2011 at 6:15 AM
Nice traffic jam.
MsFrankie posted Tue, 20 September 2011 at 6:40 AM
Massive traffic jam more like it!
Maxing out at 39kb/s on the download at the moment. Wondering if it will finish before the links become invalid! :tt2:
Kurgen_Grapix posted Tue, 20 September 2011 at 6:47 AM
argh tick tick tick
lol
oldgreycat posted Tue, 20 September 2011 at 6:53 AM
Well, that was a convoluted process. The store kept kicking back my coupon code when I typed it in. Then I remembered the PDF coupon they provided when I preordered - clicked the link in it and it took me direct to the shopping cart w/the coupon already applied. I paid the bucks for shipping and, voila, in a week or so I should have it.
Not sure why I couldn't type it in myself.
efstarlet posted Tue, 20 September 2011 at 10:59 AM
Please open a support ticket with Smith Micro if you are having issues: http://smsi.me/oeWE8w
DO NOT USE the link above or any random link posted in the forums to redeem your voucher - use the link on your own voucher or that was sent to you in email. You must use your voucher for your specific orderered version and those each have unique links. There may be a cache issue with the link for your order, customer service can help you with a solution.
RobynsVeil posted Tue, 20 September 2011 at 4:02 PM
Quote - I'm having a problem with:
Step #2 – Click on the redemption url below and then click the "Proceed to Check Out" button.
There is none.
Shift-clicking the link did it for me (same as reloading, I guess...)
Monterey/Mint21.x/Win10 - Blender3.x - PP11.3(cm) - Musescore3.6.2
Wir sind gewohnt, daß die Menschen verhöhnen was sie nicht verstehen
[it is clear that humans have contempt for that which they do not understand]