Mavrosh opened this issue on Nov 05, 2011 · 14 posts
Mavrosh posted Sat, 05 November 2011 at 1:35 PM
Today a friend of mine made a wonderful present for me and purchased an item for me. But when I want to download the gift, it says:
"You have exceeded the maximum number of downloads allowed for this product."
Does anyone know what happened?
PCKaz posted Sat, 05 November 2011 at 3:46 PM
Ditto on this. I'm getting that message too.
nruddock posted Sat, 05 November 2011 at 6:44 PM
Quote - Today a friend of mine made a wonderful present for me and purchased an item for me. But when I want to download the gift, it says:
"You have exceeded the maximum number of downloads allowed for this product."Does anyone know what happened?
The two most likely things are that this is your friend's first purchase (have them see -> http://www.renderosity.com/mod/service/index.php?questionid=56) or that their payment hasn't cleared or been received yet (happens quite often with PayPal, have them see -> http://www.renderosity.com/mod/service/index.php?questionid=619).
Debbie M. posted Sat, 05 November 2011 at 7:21 PM
I've processed all the first time buyers. Can you both please check again and let me know if you continue to have problems?
Debbie M.
Mavrosh posted Sat, 05 November 2011 at 7:27 PM
Quote - I've processed all the first time buyers. Can you both please check again and let me know if you continue to have problems?
Thank you very much, this time it has worked! Must have been the "first time buyers" thing then, I was really confused with the message of the "exceeded the maximum number of downloads"... If it had told me "the buyer still has to be verified" or something like that, I would probably have remembered my first purchase here.
Thank you!
PCKaz posted Sat, 05 November 2011 at 9:36 PM
Not the case with me; I'm reinstalling after a crash.
Debbie M. posted Sun, 06 November 2011 at 11:25 AM
Glad that did the trick for you Mavrosh.
PCKaz, I've reset your downloads. Please let me know if you continue to have problems accessing your previous purchases.
Debbie M.
PCKaz posted Sun, 06 November 2011 at 3:51 PM
Thanks!
StormysMom posted Sun, 06 November 2011 at 8:44 PM
I am Having the same problem, My PC crashed and tried to download a product I bought last year it is Cookie Winter Outfit by Porthos.
StormysMom
KristiS posted Mon, 07 November 2011 at 11:04 AM
Hi Stormy,
I have reset your downloads for you so you can try again :)
Thank you and have a nice day!
Kristi
Community Relations Specialist
This is your life - your platform - your stage - your story
adacey posted Sat, 26 November 2011 at 3:21 PM
I'm having the same problem with breaking the wall 1 part 2. Part 1 downloaded fine and so far the other files in the same order are going fine as well.
BlakeM posted Sat, 26 November 2011 at 6:34 PM
I have reset your downloads as you have requested. Have a great day!! =-)
Thanks,
Blake
Marketplace Admin.
adacey posted Sat, 26 November 2011 at 6:42 PM
Awesome, downloading now. Thanks for the quick response on a holiday weekend in the US (we eat our Turkeys in October in Canada).
I'd accidentally started the first couple downloads using a download manager and I've seen it play havoc with sites that require signing in so normally I don't use it for that purpose so I wouldn't be surprised if that's what caused the issue.
Everything else downloaded fine for my order and this just finished as well, great job.
BlakeM posted Sun, 27 November 2011 at 9:08 AM
You are very welcome, have a great day!! =-)
Thanks,
Blake
Marketplace Admin.